Summary
Overview
Work History
Education
Skills
Websites
Certification
Content Creator
Languages
Timeline
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Michelle Pena Molina

Michelle Pena Molina

Bedford,United States

Summary

I'm a passionate customer-oriented, strategic-thinking and creative. Over 5 years of experience in building relationships, multi-tasking and self-motivated leader with keen attention to detail and articulate communication skills and strong aesthetic sense. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warehouse Clerk

Amazon
03.2021 - Current
  • Packing, handle items issues, picking, and resolving liquidations.

Customer Service Manager

Whataburger
06.2019 - 02.2021
  • Recruiter helper, inventory management and team member
  • Resolving costumers issues.

Call Center Representative

Water Company
03.2014 - 01.2015
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond their needs.

Education

High School Diploma, Business/Commerce, General -

Vocational Miguel Such
01.2014

Skills

  • Warehousing Operations
  • OSHA Regulations
  • Warehouse Safety
  • Microsoft Office
  • Data Entry
  • Communicating with clients
  • Fluent in Spanish

Certification

Tourist Guide - Puerto Rico Tourism Company

Content Creator

My hobby activity of producing digital content as a form of personal expression, enjoyment, or creative outlet, rather than as a primary source of income or professional endeavor on Tiktok and Facebook social media.

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Clerk

Amazon
03.2021 - Current

Customer Service Manager

Whataburger
06.2019 - 02.2021

Call Center Representative

Water Company
03.2014 - 01.2015

High School Diploma, Business/Commerce, General -

Vocational Miguel Such
Michelle Pena Molina