Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
Hi, I’m
Michelle Pedersen
Chisago City,MN
Summary
Overview
11
years of professional experience
Work History
Premier IndustriesBlaine, MN
Administrative Office Specialist
01.2023 - Current
Job overview
- Provided administrative support to various departments within the organization.
- Created customary work orders for the production department according to the machine part and the customers specs in QuickBooks
- Created and digitally sent customers invoices
- Printed off blue prints for the production of each part
USBankChisago City, MN
Customer Experience Phone Banker
03.2018 - 12.2023
Job overview
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Assisted customers with account transfers, balance inquiries, and other banking transactions.
Children's Hospital of MinnesotaMinneapolis, MN
New Patient Intake Coordinator
02.2013 - 12.2020
Job overview
- Coordinated new and returning patients with a pediatric primary care provider.
- Facilitated communication between other clinic specialty departments in order to provide the best care possible for each child, for both the Minneapolis and St. Paul primary care clinics
- Coordinated the retrieval of medicals records from other facilities
- Created and maintained professional relationships with patients, their families and medical staff.
- Provided pre-authorizations when needed.
- Obtained medical insurance information, verified insurance and assisted with collection of co-pays.
Education
Minnesota School of BusinessMinneapolis, MN
Associate of Science from Medical Assistant
06-2013
University Overview
Skills
- Scheduling Appointments
- Data Entry
- Internal Communications
- Sensitive Material Handling
- Critical Thinking
- Highly Organized
- Strong Interpersonal Skills
- Insurance Processing
- Patient Assessment
Timeline
Administrative Office Specialist
Premier Industries
01.2023 - Current
Customer Experience Phone Banker
USBank
03.2018 - 12.2023
New Patient Intake Coordinator
Children's Hospital of Minnesota
02.2013 - 12.2020
Minnesota School of Business
Associate of Science from Medical Assistant
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