Michelle Peeples
Valdosta,GA
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised and quickly acquire new skills. Experienced in customer service, multitasking, and time management. Dedicated to delivering positive and memorable customer experiences.
Overview
5
5
years of professional experience
Work History
Photos And Games Supervisor
Wild Adventures Theme Park
Valdosta, GA
05.2024 - Current
- Ensured all gaming machines were in working order and maintained.
- Supervised and trained staff on game operations, customer service, and safety procedures.
- Resolved customer complaints promptly and professionally.
- Developed strategies to improve customer satisfaction with games services.
- Assisted in setting up promotional displays for games products.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Tracked inventory levels and ordered supplies accordingly.
- Organized displays according to company standards and specifications.
Guest Services Supervisor
Wild Adventures Theme Park
Valdosta, GA
02.2022 - 05.2024
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Monitored daily performance of staff members and provided feedback on areas for improvement.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Developed and monitored training programs for new employees.
- Monitored staff performance to ensure quality service was provided to guests.
- Provided guidance to team members on customer service best practices.
Admissions Team Member
Wild Adventures Theme Park
Valdosta, GA
02.2020 - 12.2021
- Greeted guests in a friendly and professional manner.
- Resolved guest complaints in a timely and efficient manner.
- Greeted customers and answered inquiries regarding ticket sales.
- Assisted with ticket sales, refunds, and exchanges at station kiosks.
- Collected payment to process ticket sales using cash register.
Scare Actor
Wild Adventures Theme Park
Valdosta, GA
09.2019 - 10.2019
- Interacted with guests to provide an immersive horror experience.
- Followed safety protocols to ensure the safety of all participants.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
Education
Associate of Arts - Cosmotology
Wiregrass Georgia Technical College
Valdosta, GA07-2022
Skills
- Personnel Management
- Attention to Detail
- Time Management
- Goal Setting
- Self Motivation
- Problem-solving abilities
- Adaptability and Flexibility
- Customer Service
Timeline
Photos And Games Supervisor
Wild Adventures Theme Park
05.2024 - Current
Guest Services Supervisor
Wild Adventures Theme Park
02.2022 - 05.2024
Admissions Team Member
Wild Adventures Theme Park
02.2020 - 12.2021
Scare Actor
Wild Adventures Theme Park
09.2019 - 10.2019
Associate of Arts - Cosmotology
Wiregrass Georgia Technical College
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