Giselle Navarro
San Bernardino,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Server
IHOP
09.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cashier
Mountain Mike's Pizza
11.2022 - 10.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Learned and adapted quickly to new technology and software applications.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Canes Chicken Fingers
10.2021 - 11.2022
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06.2023
Skills
- Work Ethic and Integrity
- Conflict Resolution
- Team Collaboration
- Customer Assistance
Timeline
Server
IHOP
09.2023 - Current
Cashier
Mountain Mike's Pizza
11.2022 - 10.2023
Cashier
Canes Chicken Fingers
10.2021 - 11.2022
High School Diploma -
San Gorgonio High School
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