Michelle Peña
Certified Healthcare Interpreter
Fort Worth,TX
Summary
Dedicated and hardworking individual, successfully facilitates communication between people of different cultures and backgrounds. Brings knowledge and experience when interpretation and translation services are required. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Proven to provide accurate translations and interpretations developed over 14 years of experience. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Certified Healthcare Interpreter
Cook Children's Medical Center
06.2009 - Current
- With over 14 years of experience, demonstrate effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal interpretation quickly and efficiently.
- Collaborates with team to translate documents from English to Spanish.
- Uses knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Utilizes active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicates with staff to understand interpreting needs and provide best service possible.
- Attends webinar programs to improve professional knowledge and interpretation skills.
Field Representative/Census Area Supervisor
Census Bureau
08.2008 - 05.2009
- Collected survey or census data as required within an assigned geographic area.
- Communicated with respondents, supervisors, and other persons as appropriate.
- Understood survey materials in order to enter accurate and complete information into a laptop computer or onto survey forms.
- Maintained personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed.
- Completed and attended training as necessary in-person.
- Lead a team of approximately 6 to 15 Field Representatives responsible for data collection in accordance with the standards and expectations set by the Census Bureau and survey sponsors.
- Understood surveys and or Special Census being conducted including general guidance, previous training, experience and survey resource material in directing Field Representatives to resolve issues.
- Regularly assisted with the recruitment and training of Field Representatives.
- When needed, conducted in person interviews throughout the assigned geographic area.
- Evaluated, monitored, and mentored Field Representative performance through performance metrics on the job observations, regular performance reviews and conducted supervisory and administrative duties including the review and approval of payroll and leave requests.
Consumer Complaint Specialist
Better Business Bureau Serving The Heart Of Texas
03.2005 - 08.2008
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed effective improvement plans in alignment with goals and specifications.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Translated and interpreted consumer complaints and businesses responses to seek resolutions.
- Provided professional services and support in dynamic work environment.
- Demonstrated strong organizational and time management skills while managing multiple complaints.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with consumers and businesses.
Education
High School Diploma -
Diamond Hill Jarvis
Fort Worth, TX05.2001
Skills
- Fluent Bilingualism
- Spanish interpretation and translation
- Multitasking
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Supervision and leadership
- Problem Resolution
- Attention to Detail
- Organization and Time Management
Certification
- Certified Healthcare Interpreter, CCHI - 9 years
Languages
Spanish
Native or Bilingual
Timeline
Certified Healthcare Interpreter
Cook Children's Medical Center
06.2009 - Current
Field Representative/Census Area Supervisor
Census Bureau
08.2008 - 05.2009
Consumer Complaint Specialist
Better Business Bureau Serving The Heart Of Texas
03.2005 - 08.2008
High School Diploma -
Diamond Hill Jarvis