Michelle Pendleton
San Diego,CA
Summary
Adept at case management and problem-solving, I significantly enhanced client care at People Assisting the Homeless by streamlining documentation processes and employing exceptional communication skills. My analytical mindset and proficiency in software applications have consistently driven improvements in service delivery and client satisfaction, demonstrating a strong capacity to meet and exceed employer expectations.
Overview
22
22
years of professional experience
Work History
Case Manager
People Assisting the Homeless
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Direct Support Professional
Home Of Guiding Hands
12.2023 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Caregiver/Home Health Aide
In Home Supportive Services
11.2021 - 05.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built strong relationships with clients to deliver emotional support and companionship.
Cas Manager
TEKsystems
04.2022 - 05.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Mortgage Loan Auditor
MIT Lending
04.2017 - 11.2021
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Provided journal entries and performed accounting on accrual basis.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and reported monthly expense variances and explanations.
Office Administrative Assistant
A Better Solution In Home Care Inc.
03.2003 - 03.2010
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Dental Assistant - Dental Assistant
UEI College
San Diego, CA11-2011
GED -
Youth Opportunities Unlimited
San Diego, CA06-1998
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Strong self-motivation, determination, and confidence
- Exceptional attention to detail and accuracy
- Analytical mindset with a strong aptitude for mathematics and problem-solving
- In-depth understanding of financial systems
- Ability to manage and prioritize tasks to meet deadlines under pressure
- Excellent customer service and communication skills
- Proficient in various software applications and data management systems
Timeline
Case Manager
People Assisting the Homeless
03.2024 - Current
Direct Support Professional
Home Of Guiding Hands
12.2023 - 09.2024
Cas Manager
TEKsystems
04.2022 - 05.2023
Caregiver/Home Health Aide
In Home Supportive Services
11.2021 - 05.2024
Mortgage Loan Auditor
MIT Lending
04.2017 - 11.2021
Office Administrative Assistant
A Better Solution In Home Care Inc.
03.2003 - 03.2010
Dental Assistant - Dental Assistant
UEI College
GED -
Youth Opportunities Unlimited
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