Michelle Pendris
Jeffersonville,VT
Summary
Over twenty five years of demonstrated ability to successfully fulfill positional roles and organizational goals while developing personally and advancing professionally. Self-directed individual with the ability to learn quickly, adapt to new requirements, manage multiple responsibilities, train others and communicate effectively. Proven record of applying financial and system requirements to internal procedures to improve efficiency, hit deadlines and maintain quality.
Overview
27
27
years of professional experience
Work History
Administrative Services Coordinator II
State Of Vermont
11.2023 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in improved office productivity.
- Provide comprehensive support to management and staff, ensuring smooth day-to-day operations and optimal use of resources.
- Manage sensitive information with discretion, maintaining strict confidentiality when handling personal or proprietary documents.
Regional provider of affordable data and voice communications services to public and private business as well as residential customers
Consolidated Communications, Inc.
04.1997 - 08.2023
- Network Engineer III - Feb 2023 to Aug 2023
- OSP Engineer II (REHIRE) - Aug 2021 to Feb 2023
- Staff Specialist IV - Operations - Jan 2017 to Dec 2019
- Dedicated management professional with experience handling a wide range of administrative, technical and executive support tasks
- Report and document preparation as well as spreadsheet creation to provide VP of Field Operations and Directors of Construction and Engineering with key decision-making tools
- Track and analyze operation activity and department metrics to determine where improvements can be made
- Strong quantitative & analytical skills
- Collaborative worker and team building abilities
- Experience with advanced computer systems including Oracle and Microsoft Office Suite.
Local Manager - VT Construction Control Center
Consolidated Communications, Inc.
04.2015 - 01.2017
- Successfully managed a team of five Administrative professionals, and acted as liaison between various cross-functional teams
- Staff development & training which included cross training and mentoring my team in all areas to ensure optimal department performance in absence of assigned staff
- Developed internal processes, including training materials, to support team growth
- Reviewed, reconciled and annotated documents, such as work orders, bills of lading and invoices
- Ordered, approved and tracked all construction inventory through disbursement to project
- Successfully managed two annual physical inventories with 99.33% accuracy
- Processed and approved payroll for technicians and administrative professionals state-wide
- Accounts payable/Receivable - invoicing
- Conferred with upper management and union representatives to rectify grievance and compliance issues.
Administrative Assistant
Consolidated Communications, Inc.
02.2009 - 03.2015
- Performed a variety of administrative duties in support of internal and field operations including but not limited to: Review and processing of job sheets to ensure payroll accuracy for field staff
- Verify project records to promptly and accurately process accounts payable for vendor invoices
- Weekly reconciliation of payroll and accounts payable records for accurate postings and reporting to leadership
- Manage stock inventory levels for continuous operations of two main facilities, over 15 field technicians and dozens of projects per week
- Maximized purchasing capabilities of limited budgets for internal administrative supplies through vendor and product comparisons and negotiations
- Supervision of four junior assistants, prioritizing daily tasks and responsibilities and reviewing output
- Trained and mentored new employees and contractors.
Residential and commercial quality fuel provider for Northern Vermont
Jack F. Corse
06.2020 - 08.2021
- Weekly reconciliation of accounts payable records for accurate postings
- Review statements for accuracy and process payments in a timely manner
- File quarterly tax forms and prepare tax documents for business accountant for yearly tax filings
- Provide customer service to clients including placing orders, new installation, emergency services and billing questions.
Directory Assistance Operator
04.1997 - 02.2009
- Provided customer service to callers seeking information on phone numbers, residences and businesses
- Successfully managed hundreds of calls per day demonstrating patience, ability to multitask, research capabilities, clear communications and interpersonal skills.
Skills
- Report Generation
- Travel Arrangements
- Document Preparation
- Expense Tracking
References
- Constance Satz, Manager - OSP Engineering, Consolidated Communications, Inc., Burlington, VT, 802.863.0716, Constance.Satz@consolidated.com
- Lisa O'Day, Manager - OSP Engineering, Consolidated Communications, Inc., Milton, VT, 802-735-4863, Lisa.O'Day@consolidated.com
Timeline
Administrative Services Coordinator II
State Of Vermont
11.2023 - Current
Residential and commercial quality fuel provider for Northern Vermont
Jack F. Corse
06.2020 - 08.2021
Local Manager - VT Construction Control Center
Consolidated Communications, Inc.
04.2015 - 01.2017
Administrative Assistant
Consolidated Communications, Inc.
02.2009 - 03.2015
Regional provider of affordable data and voice communications services to public and private business as well as residential customers
Consolidated Communications, Inc.
04.1997 - 08.2023
Directory Assistance Operator
04.1997 - 02.2009