Michelle Penn
Wilsonville,Oregon
Summary
Knowledgeable professional offering 3 years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Control Team Lead
Dravon Medical
Clackamas, OR
06.2021 - Current
- Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
- Facilitated investigations into customer complaints and recommended responses containing root cause determinations and issue resolutions.
- Mastered and trained others on use of micrometers, calipers, gauge blocks and pins, tensile testing equipment.
- Assessed competency of quality inspection personnel to effectively perform inspections and identify non-conforming finished goods.
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
- Trained 3 quality control staff members and assisted in recruiting and hiring new personnel.
- Performed root cause analysis on non-conforming items in order to determine underlying causes of problems and provide recommendations on how they can be addressed effectively.
- Maintained accurate records of inspection results, defects, repairs, and other related information for future reference.
- Provided guidance and support to staff in order to improve quality assurance practices across the organization.
- Investigated customer complaints regarding product quality issues and developed solutions accordingly.
- Collaborated with other departments such as engineering, production, purchasing, sales. in order to resolve any issues affecting product quality.
- Reviewed product specifications and customer requirements to ensure that all products meet necessary standards.
- Assisted with the development of standard operating procedures related to QC activities.
- Developed and implemented training programs for new employees in order to increase their knowledge of quality control procedures.
- Identified quality problems and recommended solutions.
- Performed visual inspections of finished products.
- Conducted tests on product samples and recorded results.
- Received and inspected raw materials.
- Maintained lab cleanliness and safety standards.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
- Trained employees in proper equipment use and product testing procedures.
- Investigated or reported questionable test results.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Conducted routine and non-routine analyses of in-process materials or stability samples.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
Molder Operator
Precision Castparts Corp.
Portland, Oregon
06.2018 - 03.2021
- Maintain accurate records of production activities including quantity produced and time spent on tasks.
- Ensure that safety protocols are followed at all times during production processes.
- Inspect finished products for defects or inconsistencies according to established guidelines.
- Load raw materials into hoppers prior to beginning production runs.
- Communicate with supervisors regarding any problems or issues encountered during the course of a shift.
- Perform additional duties as assigned by supervisor or manager.
- Clean molds, machines and other related equipment after use according to established procedures.
- Ensure that work area is kept clean throughout shifts.
- Adhere to all company policies concerning attendance and punctuality.
- Comply with all applicable safety regulations while performing job duties.
- Monitor molding operations to ensure quality standards are met.
- Troubleshoot issues related to the operation of molds.
- Check calibration of temperature gauges before starting each run.
- Set up molds, machines and auxiliary equipment in accordance with established procedures.
- Adjust machine settings as needed to maintain product quality.
- Monitored material inventories for supervisor.
- Inventoried and recorded quantities of materials and finished products, requisitioning additional supplies.
Apparel/Visual Merchandising Team Lead
Sports Authority
Clackamas, OR
03.2010 - 11.2013
- Maintained accurate records of display costs and expenses for budget tracking purposes.
- Monitored inventory levels in order to restock shelves when necessary.
- Oversaw installation processes for new displays, including setup timelines, staffing needs.
- Ensured adherence of safety protocols during set up of displays by providing guidance and instruction when needed.
- Organized and maintained store displays, ensuring products were attractively presented.
- Worked with vendors to source appropriate props and materials for displays.
- Provided feedback to store managers regarding performance of visual elements within their stores.
- Trained staff on proper product placement techniques, as well as the latest styling trends.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Placed prices and descriptive signage to enhance displays and promote items.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleaned and organized display cases, shelves and aisles.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Demonstrated great teamwork skills with staff members.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Monitored weekly, monthly and quarterly achievement goals.
Education
Some College (No Degree) - Criminal Justice
Chemeketa Community College
Salem, ORSkills
- Quality Control Checks
- Quality Management Systems
- Documentation Control
- Operational Excellence
- Team Training
- Product Inspection
- Root Cause Anylysis
Certification
- ASQ Root Cause Analysis (02/01/2023)
Timeline
Quality Control Team Lead
Dravon Medical
06.2021 - Current
Molder Operator
Precision Castparts Corp.
06.2018 - 03.2021
Apparel/Visual Merchandising Team Lead
Sports Authority
03.2010 - 11.2013
Some College (No Degree) - Criminal Justice
Chemeketa Community College
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