Summary
Overview
Work History
Skills
References
Work Preference
Work Availability
Accomplishments
Timeline
Michelle Perales

Michelle Perales

Key Account Manager
Irvine,CA
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Summary

Experienced Key Account Manager with a diverse background in project management, general management, food service operations, accounts receivable, and customer service. Proven track record of developing strong client relationships and driving sales growth in the big box retail sector. Considered a knowledgeable leader and dedicated problem solver, bringing 20 years of valuable expertise to forward company objectives. Possesses a keen attention to detail and extensive experience in coordinating projects, programs, and improvements.

Overview

29
29
years of professional experience

Work History

Key Account Manager Costco

Nutrawise Health and Beauty
01.2020 - Current
  • Cultivated and managed relationships with key accounts, achieving 15% increase in sales and customer retention
  • Developed strategic account plans tailored to client needs, resulting in improved satisfaction and loyalty.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.

Project Manager

Nutrawise Health and Beauty
01.2018 - 01.2020
  • Led cross-functional projects, ensuring on-time delivery and alignment with business objectives
  • Implemented process improvements that enhanced operational efficiency and reduced costs by [X]%.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Accounts Receivable Manager

Nutrawise Health and Beauty
06.2017 - 07.2018
  • Managed accounts receivable processes, reducing overdue accounts by [X]% through effective follow-up
  • Collaborated with sales teams to address billing inquiries and enhance client relations.

General Manager

WDI International Inc.
04.2005 - 11.2016
  • Oversaw all operations, driving revenue growth of 10% and optimizing resource allocation
  • Managed a team of 13 staff, fostering a positive work environment and high performance.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Food Service Director

P&A Food Systems
02.1996 - 01.2005
  • Directed food service operations, improving quality and customer satisfaction scores
  • Developed and executed service strategies that increased customer engagement by 15%.
  • Oversaw food preparation and monitored safety protocols.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Delivered in-depth training to staff of 65 to workers in food preparation and customer-facing roles to promote strong team performance.

Skills

  • Key Account Management
  • Project Management
  • Food Service Operations
  • Accounts Receivable Management
  • Customer Service Excellence
  • Strategic Planning
  • Team Leadership
  • Data Analysis
  • Staff training and motivation
  • Budgeting and forecasting
  • Team Bonding

References

Available upon request.

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingCareer advancement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 62 staff members.
  • Achieved better results with staff through effectively helping with training, listening, working together and empathy.

Timeline

Key Account Manager Costco - Nutrawise Health and Beauty
01.2020 - Current
Project Manager - Nutrawise Health and Beauty
01.2018 - 01.2020
Accounts Receivable Manager - Nutrawise Health and Beauty
06.2017 - 07.2018
General Manager - WDI International Inc.
04.2005 - 11.2016
Food Service Director - P&A Food Systems
02.1996 - 01.2005

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Michelle PeralesKey Account Manager