Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Michelle Peraza

Poulsbo,WA

Summary

Dynamic Property Manager with a proven track record at 11 Residential, enhancing tenant satisfaction and occupancy rates through exceptional customer service and strategic marketing. Skilled in property inspections and dispute resolution, I excel in fostering community and maximizing rental income. My leadership in staff management and financial reporting has consistently driven operational excellence and profitability.

Overview

4
4
years of professional experience

Work History

Property Manager

11 Residential
10.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property's operations.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.

Transaction Coordinator

Leal Real Estate
06.2021 - 09.2022
  • Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
  • Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
  • Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
  • Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
  • Expedited closing times through proactive communication with agents, clients, and third-party vendors.
  • Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
  • Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
  • Enhanced client satisfaction by providing exceptional customer service throughout the entire transaction process.
  • Conducted consistent follow-ups with clients to address any concerns or questions related to their transactions promptly.
  • Simplified closing process for clients, delivering clear and concise explanation of documents leading to more transparent experience.
  • Maintained detailed records of transaction activities, providing reliable data for financial and legal audits.

Property Manager

SEA Management
01.2021 - 09.2022
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Education

Associate of Science - Business Administration And Management

Southwestern College
Chula Vista, CA
05-2004

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Lease Renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff Management
  • Leasing and sales
  • Property tours and inspections
  • Eviction Procedures
  • Maintenance knowledge
  • Maintenance Scheduling
  • Occupancy Management
  • Administrative Support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor Management
  • Multi-family property management
  • Financial budgeting and reporting
  • Valid driver's license
  • Business Administration
  • Software Utilization
  • Fair housing compliance
  • Knowledge of leasing and market conditions
  • Microsoft Office
  • Dispute Handling

Accomplishments

  • Oversaw multiple residential family properties totaling over 129 individual units.
  • Supervised team of 5 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Obtained 3 contracts for capital improvements in 6 months.
  • Maintained 95% or higher occupancy rate for entire length of employment.

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

11 Residential
10.2022 - Current

Transaction Coordinator

Leal Real Estate
06.2021 - 09.2022

Property Manager

SEA Management
01.2021 - 09.2022

Associate of Science - Business Administration And Management

Southwestern College
Michelle Peraza