MICHELLE PEREZ
The Bronx,NY
Summary
MICHELLE-PPEREZ RESULT DRIVEN WITH OVER 5 YEARS OF EXPERIENCE IN SALES, CUSTOMER SERVICE, AND STAFF TRAINING POSITIONS IN THE RETAIL INDUSTRY. A personable administrative professional is dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Acacia Network: Casa Promesa
Bronx, NY
02.2023 - 02.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
RECEPTIONIST / HUMAN SERVICES
Concourse Rehab
09.2019 - 01.2022
- SERVES VISITORS BY GREETING, WELCOMING, AND DIRECTING THEM APPROPRIATELY NOTIFIES COMPANY PERSONNEL OF VISITOR ARRIVAL MAINTAINS SECURITY AND TELECOMMUNICATIONS SYSTEM INFORMS VISITORS BY ANSWERING OR REFERRING INQUIRIES OTHER CLERICAL DUTIES SUCH AS MAKING COPIES AND FAXING DOCUMENTS THEY ALSO GREET VISITORS, ANSWER INCOMING CALLS, AND ROUTE CALLERS TO THE RIGHT DEPARTMENT OR PATIENT ROOM HOSPITAL UNIT CLERKS ANSWER QUESTIONS FROM PATIENTS AND VISITORS REGARDING TEST SCHEDULES AND MEDICAL CARE.
Rape Crisis helpline counselor
WESTCOP Victim Assistance Service
12.2022
- Empathetically communicated with victims to facilitate collection of evidence and employ treatments
- Ran individual therapy and family therapy sessions for children ages 15-21
Education
Associate of Science - Human Service
Monroe College
04.2023
Skills
- Food Safety Handlers Certification
- Strong ability to communicate effectively
- Organized
- Willing to learn
- Associates Monroe College
- Bachelors Expected 2024
- Willing to learn
- Filing
- Office Administration
- Expense Reporting
- Database Management
Languages
Spanish
Professional
Timeline
Administrative Assistant
Acacia Network: Casa Promesa
02.2023 - 02.2024
Rape Crisis helpline counselor
WESTCOP Victim Assistance Service
12.2022
RECEPTIONIST / HUMAN SERVICES
Concourse Rehab
09.2019 - 01.2022
Associate of Science - Human Service
Monroe College
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