Michelle Perez
Sebring,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Clerk
Keller Williams
02.2023 - 02.2024
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Executive Administrator
Allstate Insurance Co
10.2021 - 02.2023
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Server
Longhorn Steakhouse
03.2018 - 01.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - Medical Assisting
Everest Institute
Miami, FLHigh School Diploma -
Mcarthur High School
Hollywood, FL06.2001
Skills
- Database entry
- Correspondence Preparation
- Telephone reception
- File Management
- File Organization
- Verbal Communication
- Scheduling appointments
- Scheduling and calendar management
Languages
Spanish
Full Professional
Timeline
Administrative Clerk
Keller Williams
02.2023 - 02.2024
Executive Administrator
Allstate Insurance Co
10.2021 - 02.2023
Server
Longhorn Steakhouse
03.2018 - 01.2020
No Degree - Medical Assisting
Everest Institute
High School Diploma -
Mcarthur High School