Michelle Perez
Rialto,CA
Summary
Dynamic professional with a proven track record in event management and customer relations, notably at BC Model and Talent. Demonstrates exceptional communication and an engaging personality, enhancing customer experiences and achieving business goals. Skilled in quickly adapting to new products and services, ensuring high-quality interactions. Reliably meets objectives with a goal-oriented mindset and professional appearance.
Overview
9
9
years of professional experience
Work History
Promotional Model
BC Model and Talent
05.2024 - Current
- Engaged customers with friendly demeanor and extensive product knowledge.
- Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
- Adapted quickly to new products or services in order to deliver accurate information during promotions.
- Promoted and set up sales using communication and marketing abilities.
- Placed items on tables to create proper mood and aesthetic appeal.
Manager
Advanced Tanning
04.2018 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Restaurant Waiter
Hooters Inc.
02.2016 - 03.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Salon Success Academy
Redlands, CAHigh School Diploma -
Rialto High School
Rialto, CA06.2014
Skills
Quick-learning
Reliability and punctuality
Engaging personality
Exceptional communication
Professional Appearance
Event Management
Timeline
Promotional Model
BC Model and Talent
05.2024 - Current
Manager
Advanced Tanning
04.2018 - 06.2024
Restaurant Waiter
Hooters Inc.
02.2016 - 03.2018
Salon Success Academy
High School Diploma -
Rialto High School
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