Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Michelle Perez

Mesquite,TX

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager/Dispatcher

Warranty Global Group
10.2021 - 02.2025
  • Speak to customers in kindly matter when escalated issues have occurred within department
  • Sent out denial letters to customers based on non coverage claims
  • Follow contract protocols
  • Offer payout based on Like Kind and Quality / appliances
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Managed multiple projects simultaneously within established timelines
  • Maintained high standards of quality control to ensure customer satisfaction
  • Managed vendor relationships, negotiating contracts for favorable terms
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Agent Support Representative / Underwriting Assistant

Seaharbor Insurance
01.2020 - 10.2021
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Informed clients of policies and procedures.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Streamlined documentation process, reducing turnaround time for contract approvals.
  • Leveraged CRM software to track client interactions and identify sales opportunities.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.\\
  • Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.

Insurance Agent

La Familia Auto Insurance
11.2018 - 01.2020
  • Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
  • Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
  • Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
  • Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
  • Followed up promptly with interested clients to close sales.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Developed sales strategies to increase sales of insurance policies.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Warehouse Worker

FedEx Ground
12.2012 - 11.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Education

Associates of Arts - Education and Business

El Centro College
Dallas, TX
05.2019

Diploma -

Haltom High School
06.2013

Skills

  • Team leadership
  • Decision-making
  • Customer relations
  • Staff supervision
  • Goal setting
  • Customer relationship management (CRM)
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Administrative support

Certification

Driver's License

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Manager/Dispatcher

Warranty Global Group
10.2021 - 02.2025

Agent Support Representative / Underwriting Assistant

Seaharbor Insurance
01.2020 - 10.2021

Insurance Agent

La Familia Auto Insurance
11.2018 - 01.2020

Warehouse Worker

FedEx Ground
12.2012 - 11.2018

Diploma -

Haltom High School

Associates of Arts - Education and Business

El Centro College

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Michelle Perez