Michelle Perez
Pasadena
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Assistant Property Manager
Orion Real Estate Services
Houston
11.2021 - Current
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Processed all tax credit applications received from prospective tenants, verifying credit history and employment status.
- Renewals and re-certification were done in a timely manner.
- Prepared monthly financial reports for review by the property manager.
- Payroll is turned in bi-weekly, along with month-end reports and weekly bills.
- Processed invoices in our Nexus system and handled vendors' concerns regarding payment on a daily basis.
- Kept up with office supplies, as well as maintenance inventory.
- Ability to work under pressure and meet deadlines.
- Maintained excellent communication with residents and vendors.
Medical Receptionist
Familia Amigos
Pasadena
05.2008 - 11.2010
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Processed referrals for specialist care when requested by physicians or patients.
- Ordered office supplies as needed to maintain inventory levels.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
Customer Service Cashier
Academy Sports and Outdoors
Pasadena
07.2006 - 02.2007
- Resolved customer complaints in a professional manner.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered phone calls to assist customers with questions and orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
High School Diploma -
Pasadena Memorial
Pasadena, TXBilling and Coding
San Jacinto College
Pasadena, TXSkills
- Property management
- Financial reporting
- Tax credit processing
- Invoice processing
- Payroll administration
- Vendor management
- Bilingual
- Customer service
- Affordable Housing, Tax Credit
- Multitasking
- Resman/Nexus
- Compliance
Timeline
Assistant Property Manager
Orion Real Estate Services
11.2021 - Current
Medical Receptionist
Familia Amigos
05.2008 - 11.2010
Customer Service Cashier
Academy Sports and Outdoors
07.2006 - 02.2007
High School Diploma -
Pasadena Memorial
Billing and Coding
San Jacinto College
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