Michelle Perez
Summary
Resourceful and bilingual administrative professional with over 15 years of experience in operations, office management, and client relations. Proven success in driving operational efficiency, managing key accounts, and leading cross-functional teams. Skilled in multitasking under pressure and delivering exceptional service. Organizational skills, detail-oriented, enthusiastic, goal-oriented, directed, quick learner, and team player.
Overview
15
15
years of professional experience
Work History
Purchasing and Export Sales Representative
Global Food Corp
03.2022 - Current
- In Purchasing, negotiated pricing and terms with vendors, reducing procurement costs while maintaining supply continuity.
- Collaborated with sales team and warehouse team to ensure inventory availability and order accuracy.
- In Sales, manage 35–40 international accounts across the Caribbean, Central and South America.
- Develop and maintain strong relationships with key clients to enhance customer satisfaction through effective communication and product knowledge.
- Promoting products and services abroad, providing pricing and product specifications.
- Oversee compliance with export regulations and manage all necessary documentation.
- Expanded customer base through cold calling, networking, and relationship building.
- Participated in trade shows and conferences to network and generate leads.
Office Manager
Lineage Logistics LLC (formerly Preferred Freezer)
06.2010 - 03.2022
- Managed daily office operations ensuring efficiency and organization.
- Coordinated schedules, meetings, and communications for staff and management.
- Implemented office procedures improving workflow and productivity.
- Supervised and trained a team of eight customer service representatives in a fast-paced cold storage facility.
- Managed full-cycle billing, payroll processing, and customer invoicing across multiple timeframes.
- Supported sales manager by setting up accounts and understand billing structure; supported general manager ensuring policies and procedures were followed; supported inventory and shipping/receiving departments, ensuring streamlined communication.
- Provided customer support with inventory, billing, and company processes and procedures.
- Prepared documentation for audits and liaised with government and USDA officials.
- Maintained bonded and customs documentation in compliance with federal requirements.
- Streamlined administrative processes enhancing accuracy and consistency.
Education
Certificate - Medical Administration
ATI College of Health
Miami, FL08-2009
License - Real Estate Sales Associate
Gold Coast School of Real Estate
Miami, FL10-2007
Academics
John W. Hallahan High
Philadelphia, PA06-2003
Skills
- Office and team management, leadership, and training
- Interpersonal communication skills
- Verbal and written communication
- Problem solving and decision-making
- Task delegation
- Customer Service & Customer/Client Relations
- Relationship building and account management
- Billing, AR/AP, Payroll, Audits
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Bilingual: English / Spanish
Timeline
Purchasing and Export Sales Representative
Global Food Corp
03.2022 - Current
Office Manager
Lineage Logistics LLC (formerly Preferred Freezer)
06.2010 - 03.2022
Certificate - Medical Administration
ATI College of Health
License - Real Estate Sales Associate
Gold Coast School of Real Estate
Academics
John W. Hallahan High
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