Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Perez

Dallas,TX

Summary

Healthcare professional prepared for this role with experience in patient interaction and service coordination. Proven ability to streamline processes and enhance patient satisfaction through effective communication and organizational skills. Known for fostering teamwork and adapting to dynamic environments, with proficiency in patient scheduling and service coordination.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Concierge

Mint Dentistry
05.2024 - Current
  • Managed patient scheduling and appointment confirmations to enhance operational efficiency.
  • Assisted patients with insurance verification and financial arrangements to facilitate seamless visits.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Assistant Intern

Immanuel Family Clinic
01.2025 - 02.2025
  • Assisted healthcare providers with patient examinations and procedures, ensuring a smooth workflow.
  • Managed patient records using electronic health record (EHR) systems, maintaining accuracy and confidentiality.
  • Prepared examination rooms by cleaning and stocking supplies, promoting a safe environment for patients.
  • Scheduled patient appointments and coordinated follow-up care to enhance patient satisfaction and continuity of care.
  • Collaborated with medical staff to streamline office operations, enhancing efficiency in daily activities.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.

Fullfillment Expert

Target
08.2021 - 05.2024
  • Oversaw daily fulfillment operations, ensuring timely order processing and shipment accuracy.
  • Trained and mentored new team members on best practices for inventory management.
  • Implemented process improvements that enhanced workflow efficiency and reduced errors.
  • Monitored inventory levels, coordinating restocking efforts to maintain optimal supply chain flow.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.

Cashier

HomeGoods
01.2021 - 08.2021
  • Processed customer transactions accurately and efficiently at point of sale.
  • Maintained organized checkout area, ensuring cleanliness and functionality.
  • Assisted customers with product inquiries, enhancing shopping experience.
  • Collaborated with team members to optimize store operations during peak hours.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Richardson High School
Dallas, TX
05-2023

Skills

  • Strong organizational skills
  • Reliability and punctuality
  • Patient confidentiality
  • Exceptional communication
  • Medical terminology
  • Appointment scheduling
  • Basic life support
  • CPR certification
  • Computer skills
  • Active listening

Certification

  • CCMA - Certified Clinical Medical Assistant
  • CPR First aid

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant Intern

Immanuel Family Clinic
01.2025 - 02.2025

Patient Concierge

Mint Dentistry
05.2024 - Current

Fullfillment Expert

Target
08.2021 - 05.2024

Cashier

HomeGoods
01.2021 - 08.2021

Richardson High School

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