Michelle Perry
Jacksonville,FL
Summary
Executive Assistant with 10 + years assisting senior level management. Particularly effective at calendar management, coordinating travel, presentation preparation, event planning, research and project management. Adept at managing complex tasks and able to quickly adjust to changing priorities and deadlines.
Overview
15
15
years of professional experience
Work History
Senior Executive Assistant
Deutsche Bank - Internet Technology
Jacksonville, FL
10.2015 - 01.2022
- Perform administrative duties for C-Suite level executive management
- Manage complex calendars, meetings, and events via MS Outlook across multiple international time zones
- Organize webinars and video conferencing internally and externally
- Manage challenging and frequently changing travel requirements
- Process travel expenses and reimbursements for executive team and senior management group
- Liaise with international offices and travel agency to secure transportation, hotel accommodations, workspaces, and conference rooms for traveling executives
- Organize introductory and educational sessions with executive managers for domestic and international IT staff
- Screen calls and emails and initiated actions to respond or direct messages for managers
- Create and update email distribution lists
- Create event registration sites and send communications detailing event ensuring relevant staff are targeted
- Monitor event registrations, provide enrollment updates to management, and send additional communications as needed
- Create excel spreadsheets and pivot tables
- Create PowerPoint presentations
- Create and update organizational charts
- Manage seating assignments and coordinate desk sharing when applicable
- Create and maintain policies and procedures on department SharePoint site
- Manage and coordinate equipment distribution
- Process passport and visa documents (including N1 Visas and Green Cards)
- Process Employee Resource Group expenditures
- Ensure department practices comply with all bank regulations and reporting requirements
- Coordinate meetings and events for external visitors
- Organize and manage campus wide staff and vendor events occurring at multiple venues
- Ensure projects are completed by assigned deadlines
- Coordinate on-boarding of new hires and facilitate any employee needs
Executive Assistant/Small Business Resource Coordinator
University of North Florida, Development Center
Jacksonville, FL
01.2013 - 10.2015
- Organized and coordinated conferences and monthly meetings.
- Managed projects, provided updates, and ensured all deliverables and assigned deadlines met
- Created and maintained databases in Access
- Served as brand ambassador for community outreach, promotional, and shareholder events
- Reviewed and updated center’s website
- Hiring committee member involved in recruiting, Interviewing, and evaluating candidates for open roles
- Delegated responsibilities and assigned projects to student staff
- Submitted requisitions to obtain approval to fill open roles
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Processed travel expenses and reimbursements for executive team and senior management group
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Managed over 1000 customer calls per month
Sales Associate
Coach
Jacksonville, FL
11.2012 - 02.2014
- Ensured excellent customer service through consistent application of Coach's Seven Service Commitments
- Maintained customer database
- Followed up on sales to create brand loyalty and increase customer retention
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Processed product returns and assisted customers with other selections
- Maintained records related to sales, returns and inventory availability
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Prepared large cash deposits with zero discrepancies
- Worked alongside retail representatives to enhance product presentations and advertising collateral
Lead Desktop Support Technician
SourceOne Healthcare Technologies
Jacksonville, FL
01.2002 - 12.2004
- Provided technical support and training to over 1200 employees resolving software, hardware, and connectivity issues
- Provided desktop support to field service technicians, sales representatives, branch employees and corporate staff. Traveling to site locations as required
- Provided software support and training for new support technicians and customer service representatives
- Performed system upgrades and maintenance as required
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques
- Performed software deployment initiatives
- Provided after hours emergency support
- Created and provided weekly internal performance reports to senior management
- Performed quality assurance tests
- Utilized matrix reports to monitor time management and improve quality of support
- Created and maintained all related training manuals
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Learned and implemented new software testing procedures
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions
- Drove operational improvements which resulted in savings and improved profit margins
- Increased customer satisfaction by resolving issues
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Participated in team-building activities to enhance working relationships
- Identified issues, analyzed information and provided solutions to problems
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Carried out day-to-day duties accurately and efficiently
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Created plans and communicated deadlines to complete projects on time
Lead Account Manager
Gulf South Medical Supply
Jacksonville, FL
01.2000 - 01.2002
- Managed and mentored team of account managers in collection of current and outstanding accounts receivables
- Maintained and reported account balances and payment projections
- Researched and corrected account billings and misapplied payment issues
- Created and provided collection projections and account status reports to senior management
- Worked closely with sales directors to determine clients credit levels
- Assisted sales representatives with resolving customer billing disputes
- Listened attentively to client feedback to create stronger relations and shape business
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met
- Devised strategies to perform at required goal level and achieve monthly quota
- Introduced new processes to improve data analysis
Education
Bachelor of Arts - Political Science And Public Administration
University of North Florida
Jacksonville, FL05.1996
Associate of Arts - Business Administration
Florida State College of Jacksonville
Jacksonville, FL05.1994
Skills
- Executive Schedule Management
- Special Event Projects
- Executive Calendars
- Advanced MS Office Suite Proficiency
- Reimbursement Management
- Confidentiality and Discretion
- Travel Administration
- Coordination of Administrative Activities
Accomplishments
- Assisted a software development startup from conception to product launch with sustained profitability 7 months after the initial product launch
- Created standardized technical support staff training which improved customer resolution time over 14%
- Featured guest speaker for Wolfson Children's Hospital “Wolfson's 100” annual fundraiser
- Deutsche Bank Multi-Cultural Program (MCP) - Community Liaison Co-chair 2018-2021
Affiliations
International Association of Administrative Professionals (IAAP)
The American Society of Administrative Professionals (ASAP)
Timeline
Senior Executive Assistant
Deutsche Bank - Internet Technology
10.2015 - 01.2022
Executive Assistant/Small Business Resource Coordinator
University of North Florida, Development Center
01.2013 - 10.2015
Sales Associate
Coach
11.2012 - 02.2014
Lead Desktop Support Technician
SourceOne Healthcare Technologies
01.2002 - 12.2004
Lead Account Manager
Gulf South Medical Supply
01.2000 - 01.2002
Bachelor of Arts - Political Science And Public Administration
University of North Florida
Associate of Arts - Business Administration
Florida State College of Jacksonville
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