Michelle Perry
Robersonville,NC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 23 years of relevant work experience to your team. Versatile possessing first-rate communication skills and personable demeanor demonstrated across years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Eastern Carolina Ear Nose & Throat Head And Neck S
2005.10 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
Waitress
Shamrock
2014.10 - 2022.05
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Associate of Science - Medical Assisting
Martin Community College
Williamston, NC07.1999
Skills
- Account Updates
- Call Answering and Routing
- Route Correspondence
- Paperwork Coordination
- Patient Referral
- Record Processing
- Medical Assistance
- Reminder Calls
- Call Transfers
- Scheduling Tests and Procedures
- Medical Office Experience
- Patient Records Gathering
Timeline
Waitress
Shamrock
2014.10 - 2022.05
Medical Assistant
Eastern Carolina Ear Nose & Throat Head And Neck S
2005.10 - Current
Associate of Science - Medical Assisting
Martin Community College
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