Michelle Perry

• Reviewed and processed warranty claims to ensure compliance with manufacturer policies for Freightliner; Ford; Cummins; Thomas Bus
• Responded promptly and professionally to customer inquiries regarding claim status and eligibility.
• Maintained accurate records of warranty claims, including approvals, rejections, and resolutions.
• Reconciled warranty receivables with payment through accounting schedules.
• Prepared adjustments and credit memos for warranty claims.
• Assisted parts department and body shop in claim processing.
• Supported internal and external audits to validate warranty processes.

• Approved payables, receivables, collections, and invoices to ensure financial accuracy.
• Reviewed customer orders and requests, entering data into database efficiently.
• Established new accounts for customers and vendors to facilitate transactions.
• Monitored daily staff production to optimize workflow and efficiency.
• Authorized quotes for tool repairs, ensuring cost-effective solutions.
• Acquired warehouse and office supplies to maintain operational readiness.
• Consolidated productivity reports on daily, weekly, and monthly basis for management review.
• Streamlined procurement process for just-in-time deliveries and shipments.

• Prepared large volume of SAP invoices for SoCalGas, adhering to contract requirements for construction company.
• Verified job costs against timesheets, ensuring error-free transfers.
• Managed documentation for contracts and adjustments within accounts receivable files.
• Generated and approved credit memos and adjustments efficiently.
• Authorized all third-party invoices following thorough verification.
• Executed biweekly work-in-progress and aging reports.

Coordinate and approve disbursements and reimbursements.

Reconcile accounts, process high volume of invoices in SAP.

Monitor workflow for payables Run payment proposals daily.

Perform monthly closing procedures.

Run weekly aging reports

Ensure compliance with policies, procedures, and guidelines

• Oversaw operations of parts department for toy hauler manufacturer.
• Verified and approved purchase orders, invoices, and warranty claims in Net Suite.
• Monitored physical parts inventory and managed returns efficiently.
• Coordinated shipping logistics via UPS to ensure timely delivery of parts.
• Assisted sales personnel, dealerships, and customers in resolving discrepancies.
• Maintained high standards of customer service while addressing client needs.
• Executed journal entries and managed activities related to general ledger.
• Processed invoices monthly to ensure accuracy and prompt payment.