Michelle Petersen

Senior Office Manager

GFL Environmental USA

2021 - Current

Served as a liaison between upper management and staff members ensuring clear communication of goals, expectations, and policy changes throughout the organization.
Managed the resolution of any conflicts or employee concerns promptly, resulting in a more harmonious work environment and higher overall job satisfaction rates.
Ensured regulatory compliance by staying updated on industry changes, training staff accordingly, and auditing internal procedures regularly.
Enhanced office communication by establishing clear channels for information exchange between departments.
Oversaw expense tracking processes to maintain accurate financial records while identifying areas for potential savings or budget adjustments as needed.
Reduced operational costs with meticulous budget planning, monitoring, and resource allocation.
Coordinated logistics for events and meetings to ensure seamless execution without any glitches or delays.
Organized staff training programs to ensure continuous professional development of the team while staying updated on industry trends and best practices.
Managed multiple projects simultaneously to ensure timely completion while maintaining high-quality standards.
Maintained an organized filing system for easy access to critical documents and streamlined record-keeping practices.
Streamlined office operations by implementing efficient management systems and processes.
Facilitated the hiring process by conducting interviews, selecting suitable candidates, and onboarding new employees effectively.
Collaborated with other department heads to develop interdepartmental cooperation strategies that boosted overall organizational success rates.
Assisted in the development of internal policies that fostered a positive work environment centered around inclusivity, diversity, and professionalism.
Developed strong relationships with vendors to negotiate favorable contracts for cost-saving purposes without compromising on quality or service delivery.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Monitored front areas so that questions could be promptly addressed.
Completed bi-weekly payroll for Number employees.
Kept high average of performance evaluations.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Implemented project management techniques to overcome obstacles and increase team productivity.
Improved office operations by automating client correspondence, record tracking and data communications.
Conducted ongoing reviews of program financial systems to assess cost control measures.