Summary
Overview
Work History
Skills
Timeline
Generic

Michelle Peterson

Helper,UT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Member Service Representative

Health Equity
06.2021 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with HSA,FSA,DCRA,HRA AND SF MRA
  • Responded to customer calls and emails to answer questions about products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Handled complaints with prompt, courteous service to uphold professional reputation

Home Health Care Provider

Critical Nurse Staffing
06.2015 - 02.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Administered medication as directed by physician.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies

Bakery Clerk

Smiths Food And Drug Store
06.2015 - 09.2017
    • Maintained tidy and organized work area to comply with cleanliness standards.
    • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
    • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
    • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
    • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
    • Inspected goods to establish accurate pricing and labeling.

Personal Care Assistant

Red River Health Care
12.2014 - 05.2015
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with daily living activities, running errands, and household chores.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Surgery Scheduler

Pediatric Gastroenterology
01.2007 - 03.2012
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries.
  • Verified insurance coverage and obtained pre-authorizations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.

Skills

  • Customer Support
  • Issue Resolution
  • Database Management
  • Database Maintenance
  • Product Recommendations
  • Customer Service
  • High motivation
  • Organization
  • Strong verbal and written skills
  • Microsoft Word,Excel,Email,excellent phone etiquette

Timeline

Member Service Representative

Health Equity
06.2021 - 10.2023

Home Health Care Provider

Critical Nurse Staffing
06.2015 - 02.2021

Bakery Clerk

Smiths Food And Drug Store
06.2015 - 09.2017

Personal Care Assistant

Red River Health Care
12.2014 - 05.2015

Surgery Scheduler

Pediatric Gastroenterology
01.2007 - 03.2012

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Michelle Peterson