Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Michelle Peterson

Franklin,USA

Summary

Results-driven Store Manager with over 27 years of experience in retail operation, team leadership, and customer satisfaction. Proven ability to increase store profitability, streamline processes, and lead high performing teams. Adept at inventory management, merchandising, and fostering customer loyalty. Known for delivering exceptional service and achieving business goals in fast-paced environments.

Overview

27
27
years of professional experience

Work History

Store Manager

Marshall’s
Greenfield, WI
10.2021 - Current
  • Lead a team of 60+ associates in daily store operations, achieving a 14% increase in sales over 2 years
  • Reduced shrink by 2% over 2 years through improved loss prevention and employee training programs
  • Maintained visual merchandising standards and ensured inventory accuracy through regular audit
  • Recruited, trained, and developed staff, resulting in improved employee retention and performance.
  • Oversaw budgeting and financial planning to maintain profit margins and meet company goals

Merchandise Team Compliance Manager

Sam’s Club
Franklin, wi
02.2016 - 10.2021
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained a safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 150+ employees.
  • Trained and developed 50+ employees through constructive feedback and focus on long-term career growth.
  • Delegated tasks to employees based upon individual strengths and experience in all areas of the club.
  • Increased sales on a consistent basis by developing key customer relationships.
  • Review inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Maintained records of inventory stock and shrinkage by conducting product audits every week.
  • Directed and supervised staff performance.
  • Food Safety Certification
  • OSHA & Ecolab partners
  • Compliance related situations: accidents, inventory and safety compliance
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Oversaw the entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

Store Manager

Clarks shoes
Pleasant Prairie, wi
04.2004 - 02.2016
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Recruited and hired individuals demonstrating passion, dedication and added value to the team.
  • Achieved $800,000 increase in sales revenue over my 12 years with the company.
  • Oversaw 25 staff by training, mentoring and role playing.
  • Oversaw 77 stores of internal auditing.

Store Manager

Meldisco
Brookfield, Wi
01.2002 - 04.2004
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened workflow productivity by hiring, managing and developing top talent.

Store Manager

Open Pantry
Muskego, wi
01.1998 - 01.2002
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Education

Operational Management - Logistics

SNHU
Online
01.2020

Real Estate License -

Shorewest realty
wauwatosa, wi
01.2006

High School Diploma -

Menomonee falls Hs
Menomonee Fall, WI
01.1995

Skills

  • Retail operations management
  • Team leadership and development
  • Inventory control and merchandising
  • Customer service excellence
  • Budgeting and sales forecasting
  • Loss prevention strategies
  • Vendor relations management
  • Conflict resolution skills
  • KPI analysis and reporting

References

  • Shelby Gilbert, Sam’s Club, 414-940-2002, slgilbert714@yahoo.com
  • Dennis Moyer, Clarks shoes, 610-563-0319, dennismoyer79@outlook.com
  • Nichole Nordschow, Marshall’s, 612-940-6676

Affiliations

  • Active leader in my son's Scout Troop

Timeline

Store Manager

Marshall’s
10.2021 - Current

Merchandise Team Compliance Manager

Sam’s Club
02.2016 - 10.2021

Store Manager

Clarks shoes
04.2004 - 02.2016

Store Manager

Meldisco
01.2002 - 04.2004

Store Manager

Open Pantry
01.1998 - 01.2002

Operational Management - Logistics

SNHU

Real Estate License -

Shorewest realty

High School Diploma -

Menomonee falls Hs

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