Michelle Peterson
East Freetown,MA
Summary
Dynamic Assistant Store Manager at Petco Animal Supplies Stores Inc. with a proven track record in retail operations and team leadership. Enhanced customer satisfaction through effective coaching and personalized service, while driving sales growth by implementing strategic merchandising. Skilled in hiring and training, fostering a motivated team that consistently meets objectives.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Petco Animal Supplies Stores Inc.
11.2015 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Education
Associate of Science - Digital Communications And Multimedia
New England Institute of Technology
East Greenwich, RI05-2004
Skills
- Retail operations
- Customer relationship management
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Store operations
- Employee coaching
- Hiring and training
- Upselling and cross selling
Accomplishments
- Supervised team of 21 staff members while running zoom meetings.
- Became the District Merchandise Operations Leader to train and build relationships
Timeline
Assistant Store Manager
Petco Animal Supplies Stores Inc.
11.2015 - Current
Associate of Science - Digital Communications And Multimedia
New England Institute of Technology
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