Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Peterson

Phoenix,AZ

Summary

Dynamic food service professional with a proven track record at Torreon Golf Club, excelling in cash handling and menu memorization. Recognized for enhancing customer satisfaction through exceptional service and effective order accuracy. Adept at maintaining cleanliness standards while fostering positive relationships with guests, ensuring a welcoming dining experience.

Experienced with providing exceptional service in fast-paced environment. Utilizes excellent communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive and welcoming dining experience.

Motivated staff member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

18
18
years of professional experience

Work History

Cook

Compass Group
10.2024 - 01.2025
  • Prepared ingredients by washing, chopping, and measuring for daily menu items.
  • Assisted in maintaining cleanliness and organization of kitchen workspaces and equipment.
  • Learned food safety regulations and proper handling techniques to ensure compliance.
  • Followed recipes accurately to produce consistent food quality across all dishes.
  • Adapted quickly to new tasks and responsibilities within fast-paced kitchen environment.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Food Server/Pantry Cook

Torreon Golf Club/Troon Golf
11.2022 - 04.2024
  • Delivered exceptional customer service to enhance dining experience.
  • Assisted in menu knowledge and item recommendations to patrons.
  • Maintained cleanliness and organization of dining area and utensils.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Handled cash transactions accurately while processing payments.
  • Adapted quickly to changing customer needs and high-pressure situations.
  • Monitored inventory levels, assisting in stock replenishment as needed.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Food Truck Lead/ Food Server

Indian Wells Golf Resort/ Troon Golf
10.2019 - 11.2019
  • Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
  • Developed strong rapport with guests through attentive service and personalized recommendations, leading to increased return visits.
  • Demonstrated exceptional knowledge of wine pairings and cocktails, leading to an increase in beverage sales and guest satisfaction.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Maintained clean and safe work environment.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments to accurately record transactions.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.

Food Server

Shadows Golf Club/ Troon Golf
09.2017 - 10.2019
  • Provided exceptional customer service, ensuring timely and accurate order delivery.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Managed payment processing efficiently, ensuring accuracy in transactions.
  • Recommended menu items based on customer preferences, enhancing dining experience.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Monitored inventory levels, assisting with restocking supplies as needed.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.

Food Server

Desert Princess Country Club
09.2015 - 04.2018
  • Delivered exceptional customer service to enhance guest experiences and satisfaction.
  • Managed multiple tables simultaneously, maintaining organization during peak service hours.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Increased repeat business by establishing personal rapport with regular customers.
  • Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
  • Engaged with customers to gather feedback, driving continuous improvement in service delivery.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Streamlined food preparation process, reducing wait times for orders.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Improved customer satisfaction with quick and accurate order taking.
  • Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
  • Recommended wine pairings and specialty dishes, enhancing dining experience.
  • Executed daily opening and closing procedures, maintaining operational efficiency.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Food Server/ Shift Lead

IHOP
08.2013 - 01.2017
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Trained and mentored new staff on menu knowledge and service standards.
  • Coordinated food and beverage orders with kitchen staff for timely delivery.
  • Managed multiple tables simultaneously while maintaining attention to detail.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Maintained compliance with health regulations, conducting regular safety audits and training sessions.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Food Server

Santa Rosa Golf Clb
05.2007 - 04.2014
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Managed multiple tables efficiently while maintaining high levels of customer satisfaction.
  • Assisted in menu development, offering suggestions based on customer feedback and preferences.
  • Prepared diverse menu items following established recipes and safety guidelines.
  • Managed inventory levels, ensuring timely restocking of ingredients and supplies.

Education

High School Diploma -

Indio High School
Indio, CA
06-1989

Skills

  • Cash handling
  • Food handling
  • Professional attitude
  • Order taking
  • Cleanliness standards
  • Menu memorization
  • Food safety practices
  • Service prioritization
  • Food preparation
  • Food presentation
  • Order accuracy
  • Food station setup
  • Table setting

Timeline

Cook

Compass Group
10.2024 - 01.2025

Food Server/Pantry Cook

Torreon Golf Club/Troon Golf
11.2022 - 04.2024

Food Truck Lead/ Food Server

Indian Wells Golf Resort/ Troon Golf
10.2019 - 11.2019

Food Server

Shadows Golf Club/ Troon Golf
09.2017 - 10.2019

Food Server

Desert Princess Country Club
09.2015 - 04.2018

Food Server/ Shift Lead

IHOP
08.2013 - 01.2017

Food Server

Santa Rosa Golf Clb
05.2007 - 04.2014

High School Diploma -

Indio High School

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Michelle Peterson