Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Petitte

Tucson,AZ

Summary

Dynamic Leader with proven expertise in training and mentoring at Deuce of Clubs Properties. Skilled in incident reporting and customer service, I enhanced team performance through effective communication and strategic scheduling, resulting in improved operational efficiency and employee satisfaction. Committed to maintaining health and safety standards while fostering a positive work environment.

Overview

17
17
years of professional experience

Work History

Night Supervisor

Deuce of Clubs Properties - 76 Station
07.2022 - 01.2025
  • Developed strong relationships with staff members through effective communication and leadership efforts.
  • Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
  • Facilitated smooth shift transitions by maintaining open communication between day and night teams.
  • Managed inventory control, ensuring adequate supplies were available for nightly operations.
  • Developed team members through training and coaching to provide excellent customer service
  • Improved employee performance by conducting regular evaluations and providing constructive feedback.
  • Maintained compliance with company standards by monitoring employee adherence to policies during the overnight hours.
  • Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
  • Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.

Assistant Manager

Chevron Rim Liquor
07.2021 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Manager

Jack in the Box
01.2008 - 03.2012
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Education

GED -

General Equivalency Degree
Payson, AZ

Skills

  • Health and safety
  • Incident reporting
  • Security protocols
  • Scheduling coordination
  • Training and mentoring
  • Supervisory experience
  • Management
  • Customer service
  • Problem-solving skills
  • Attention to detail
  • Verbal and written communication

Timeline

Night Supervisor

Deuce of Clubs Properties - 76 Station
07.2022 - 01.2025

Assistant Manager

Chevron Rim Liquor
07.2021 - 07.2023

Assistant Manager

Jack in the Box
01.2008 - 03.2012

GED -

General Equivalency Degree

Similar Profiles

CREATE PROFILE