Michelle Pham
Santa Ana,CA
Summary
Spirited problem solver with a knack for turning challenges into opportunities. Tech-curious and team-oriented, I thrive in fast-paced environments where our collaboration fuels real impact and a sense of belonging. Always ready and adaptable to the unknown while contributing the most efficient, effective strategies. Ready to influence meaningful results with outside-the-box mindset.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks, Barista
Costa Mesa, CA
10.2021 - Current
- Introduce efficient strategies to team members, ensuring efficient service during peak hours
- Making every moment right for each customer by anticipating their needs and actively listening
- Engage in meaningful conversations with customers to enhance the coffeehouse experience
- Developed strong de-escalation and support skills to assist customers and teammates during stressful situations, weaving technical problem-solving skills with compassion
Education
Bachelor of Science - Computational Science
California State University, Fullerton
Fullerton, CA05-2026
Associate of Science - Computer Science
Orange Coast College
Costa Mesa, CA05-2024
Associate of Science - Mathematics
Orange Coast College
Costa Mesa, CA05-2024
Skills
- Programming Languages: Python, Java, C, JavaScript, HTML/CSS, SQL
- Cybersecurity & Networking: HTTPS/SSL, Burp Suite, WebSocket (WSS), Kali Linux VM, TryHackMe, Hackbox, Linux
- Database Management: MySQL, DBMongo
- Development Tools: Git, Visual Studio
Projects: Secure Real-Time Chat Application
Source Code: https://github.com/kaydenvu/CPSC455-Project1
- Built full-stack secure messaging platform with end-to-end encryption and real-time communication
- Implemented WebSocket server for real-time messaging with heartbeat mechanisms and WSS security
- Deployed distributed architecture: PHP/MySQL backend on InfinityFree, WebSocket server on Render
- Security features include: encrypted message storage, file upload support, and sanitized logging for security, brute force protection, login/registration, emoji support, and file uploads
- Technologies: PHP, MySQL, WebSocket (WSS), JavaScript, HTML/CSS
Accomplishments
Partner of the Quarter | August 2024
Awarded for being a "Reliable team player with a determined, positive attitude who is dedicated to supporting our partners and delivering exceptional customer service."
Languages
Vietnamese
Native/ Bilingual
Timeline
Barista
Starbucks, Barista
10.2021 - Current
Bachelor of Science - Computational Science
California State University, Fullerton
Associate of Science - Computer Science
Orange Coast College
Associate of Science - Mathematics
Orange Coast College
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