Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Michelle Phillips
North Highlands,CA
Summary
Overview
11
years of professional experience
Work History
Aramark
Facilities Manager
07.2022 - Current
Job overview
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Directed tenant improvements to meet contractual demands and update building areas.
- Analyzed building control and HVAC system performance and recommended improvements.
- Investigated problems and determined appropriate remedies.
- Responded to building emergencies and managed repairs.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
T Marzetti
Operations Supervisor
10.2020 - 07.2022
Job overview
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Interceded between employees during arguments and diffused tense situations.
XPO Logistics
Business Analyst
02.2020 - 10.2020
Job overview
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Performed gap analysis to identify areas of improvement.
Coca-Cola
Dock Supervisor
12.2016 - 02.2020
Job overview
- Implemented loading dock process and productivity improvements.
- Collected and prepared information for various operational reports.
- Processed orders, produced and reconciled delivery documents and tracked service performance.
- Performed pre-shift and post-shift inspections of dock equipment.
- Operated computer systems and internal software to track and record cargo movements.
- Reported and established key performance metrics to monitor and meet company goals.
- Prepared contracts, invoices and shipping documents, using WMS and SAP
Chrysler Toledo Machining Plant
Manufacturing
10.2013 - 12.2016
Job overview
- Met or exceeded service and quality standards every review period.
- Gathered and verified all required customer information for tracking purposes.
- Maintained counts and lifts, shifts and stocks materials and parts.
- Recognized and reported defective material and equipment to shift supervisor.
- Verified part Numbers and placed parts in appropriate shipping containers.
- Observed all safety policies and procedures
- Closely inspected parts to ensure they were clean and free of contaminants.
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Made sure that products were produced on time and are of good quality.
- Oversaw the production process and managed the production schedule.
- Responsible for achieving production requirements.
- Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
- Monitored product standards and quality-control programs.
- Assisted machine operators with finished pieces.
- Maintained necessary level of communications between shifts.
Education
The Ohio State University Columbus, OH
MBA from Business Management
05.2022
University Overview
Skills
- Microsoft applications skills
- Logistics Operations Management
- Lean Methodology
- P&L Responsibility
- Continuous Quality Improvement (CQI)
- Employee Performance Evaluations
- Crisis Management
- Operational Leadership
- Personnel Scheduling
- Process Development and Streamlining
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- 5S Principles
Availability
See my work availability
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Available
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Timeline
Facilities Manager
Aramark
07.2022 - Current
Operations Supervisor
T Marzetti
10.2020 - 07.2022
Business Analyst
XPO Logistics
02.2020 - 10.2020
Dock Supervisor
Coca-Cola
12.2016 - 02.2020
Manufacturing
Chrysler Toledo Machining Plant
10.2013 - 12.2016
The Ohio State University
MBA from Business Management