Michelle Phillips
New Roads,LA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in Google Suite (Docs, Sheets, Slides)
Experienced in using Google Drive for file management and collaboration. Familiar with Google Calendar for scheduling and organization. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
21
21
years of professional experience
Work History
Outreach Coordinator
Pointe Coupée Early Childhood Coalition
New Roads , Louisiana
07.2024 - Current
- Assisted in creating content for website updates and blog posts related to outreach initiatives.
- Facilitated training sessions for staff members on best practices for conducting successful outreach initiatives.
- Prepared reports summarizing results of outreach activities for senior management review.
- Managed social media accounts for the purpose of increasing engagement with target audiences.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
Outreach Coordinator
Americorps Vista - Volunteers In Service To America
Baton Rouge, Louisiana
05.2023 - 07.2024
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Attended networking events as a representative of the organization.
- Assisted in creating content for website updates and blog posts related to outreach initiatives.
- Planned promotional campaigns to generate interest in organization's services among target audiences.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Coordinated volunteers for outreach efforts in the community.
- Organized and managed community events to promote awareness of organization's services.
- Analyzed data collected from surveys or focus groups about program impact.
- Conducted research and identified potential partners for outreach initiatives.
- Prepared reports summarizing results of outreach activities for senior management review.
- Responded promptly to inquiries from external contacts regarding programs or services offered by the organization.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
- Forecasted and assessed annual, quarterly and monthly goals by analyzing report data.
- Spearheaded data management and analysis to drive targeted activities and return on outreach efforts.
- Tracked data using spreadsheets
Vita Tax Preparation Services
IRS VITA Program
New Roads, Louisiana
01.2024 - 04.2024
- Advised clients on how best to minimize future taxes due through proper planning strategies.
- Reviewed financial documents to ensure accuracy of information before submitting returns.
- Analyzed financial information provided by clients to determine eligibility for specific deductions or credits.
- Organized and maintained client files, including all necessary paperwork for the preparation of taxes.
- Assisted clients in understanding their tax liabilities and filing requirements.
- Calculated estimated taxes owed or refunded based on current laws and regulations.
- Identified potential deductions and credits that could reduce clients' tax liabilities.
- Maintained up-to-date knowledge of applicable taxation regulations through continuing education courses.
- Submitted completed returns electronically or via mail according to established deadlines.
- Compiled data from a variety of sources such as W2s, 1099s, bank statements in order to accurately complete required forms.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
Insurance Agent
Globe Life
Baton Rouge, LA
01.2021 - 07.2023
- Scheduled meetings with prospective clients to discuss available products and services.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Maintained accurate records of all insurance transactions using computer software systems.
- Provided customers with information regarding plan features, pricing, and availability.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Conducted telephone appointments with prospective clients to build rapport
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
Real Estate Agent
Latter & Blum
Houma, Louisiana
03.2016 - 03.2021
- Organized promotional materials used in sales presentations.
- Analyzed potential investment opportunities based on financial reports.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Responded promptly to client inquiries via phone or email.
- Researched current listings available in the area using multiple online resources.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Coordinated appointments to show homes to prospective buyers.
- Prepared comparative market analysis to estimate properties' value.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Showed residential properties and explained features, value and benefits of available homes.
Cosmetologist
Sonny's angles
Houma, LA
01.2004 - 07.2016
- Assisted senior stylists with complex color formulations.
- Applied makeup for special occasions such as weddings or proms.
- Trained new staff members on salon policies and procedures.
- Ensured proper sanitation practices were followed at all times.
- Maintained accurate records of customer services provided.
- Created customized hair styles according to client's preferences and facial features.
- Advised clients on how to maintain their new hairstyles at home.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Performed haircuts, coloring, highlighting and styling techniques.
- Collaborated with other professionals in the beauty industry.
- Managed appointments through scheduling software program.
- Kept notes listing preferences and services provided to clients for quick reference.
Education
Licensed insurance agent
Xcel
Baton Rouge, LA09-2022
Marketing Certificate -
LSU ( Online)
01-2016
Real Estate
Burk Baker School of Real-estate And Appraisal
Baton Rouge, LA01-2016
Cosmetology
Aveda Institute - Baton Rouge, LA
Baton Rouge01-2003
Some College (No Degree) - Buisness
Baton Rouge Community College
Baton Rouge, LA01-2002
High School Diploma -
Catholic High School of Pointe Coupée
New Roads, LA01-2002
Skills
- Data Collection Skills
- Technology Proficiency ( Google Suite)
- Event Coordination Skills
- Organizational Skills
- Excellent Communication skills
- Self Motivated
- Task Oriented
- Professional Demeanor
- Adaptability and Flexibility
- Scheduling and Coordination
- Great at Multitasking
Timeline
Outreach Coordinator
Pointe Coupée Early Childhood Coalition
07.2024 - Current
Vita Tax Preparation Services
IRS VITA Program
01.2024 - 04.2024
Outreach Coordinator
Americorps Vista - Volunteers In Service To America
05.2023 - 07.2024
Insurance Agent
Globe Life
01.2021 - 07.2023
Real Estate Agent
Latter & Blum
03.2016 - 03.2021
Cosmetologist
Sonny's angles
01.2004 - 07.2016
Licensed insurance agent
Xcel
Marketing Certificate -
LSU ( Online)
Real Estate
Burk Baker School of Real-estate And Appraisal
Cosmetology
Aveda Institute - Baton Rouge, LA
Some College (No Degree) - Buisness
Baton Rouge Community College
High School Diploma -
Catholic High School of Pointe Coupée
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