Driven Office Manager/Collections Agent at Donnelly Auto Group DBA Your Car Store, I excel in office management and customer relations, enhancing team productivity by 100%. Expert in maintaining confidentiality and financial records, I've significantly improved inter-departmental communication and client satisfaction through exceptional service and strategic inventory control.
Hi, I’m
Michelle Phillips
Conroe,TX
Summary
Overview
10
years of professional experience
Work History
Donnelly Auto Group DBA Your Car Store
Office Manager/Collections Agent
07.2019 - 08.2024
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Harbor Freight
Logistics Specialist/Sales Associate
01.2017 - 05.2020
Job overview
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Family Dollar
Manager
01.2015 - 12.2017
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Lone Star CollegeHouston, TX
Some College (No Degree) from Business
University Overview
Magnolia Sr. HighMagnolia, TX
High School Diploma
05.1984
University Overview
Skills
- Customer Service
- Office Management
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Document Management
- Clerical Support
- Credit and collections
- Relationship Building
- Mail handling
- Scheduling
- Inventory Control
- Staff Management
- Employee Supervision
- Operations Management
- Documentation and control
- Documentation expertise
- Compliance Monitoring
Timeline
Office Manager/Collections Agent
Donnelly Auto Group DBA Your Car Store
07.2019 - 08.2024
Logistics Specialist/Sales Associate
Harbor Freight
01.2017 - 05.2020
Manager
Family Dollar
01.2015 - 12.2017
Lone Star College
Some College (No Degree) from Business
Magnolia Sr. High
High School Diploma
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