Michelle Phillips
Callahan,US
Summary
A professional healthcare provider with a strong patient care and medical practice foundation. Skilled in clinical assessment, diagnosis, and treatment planning, with a keen ability to adapt to evolving healthcare environments. Known for fostering collaborative team environments and consistently achieving patient-centered outcomes. Highly dependable, focused on delivering high-quality care and responding effectively to changing needs.
Overview
24
24
years of professional experience
Work History
Registered Nurse
Concierge Home Care
08.2015 - Current
- Acted as a Clinical Manager for 5 years over a team averaging 150 patients/10 clinicians
- Planned and managed patient care in accordance with JACHO/ACHA/Medicare standards of care
- Provided care instructions to patients' family members and caregivers
- Treated patients for a variety of disorders, diseases, and injuries using pharmacological and non-pharmacological treatment modalities
- Conducted COVID testing to provide physicians with critical patient health data for creating targeted treatment plans, managing treatments
- Took advantage of opportunities for feedback and process improvement to create a safer and healthier environment while also increasing patient satisfaction
- Provided patients with the necessary health education training
- Provided excellent care to critically ill patients who needed ventilator support, extensive wound care, and rehabilitation
- Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices
- Devised and implemented effective patient-care strategies
- Individual and family healthcare plans were developed by me
- Updated patient charts with data such as medications using Axcess & Kinnser in order to keep records current and support accurate treatments
- Approached all tasks with a patient-centered mindset, looking for ways to improve processes and treatments
- Made sure that medication administration standards and patient care best practices were followed
- Worked with management to develop initiatives aimed at increasing nurse satisfaction, retention, and morale
- Prioritized nursing tasks and assignments while accurately reporting on each patient's condition, resulting in better outcomes
- Worked on task team to look at performance metrics and other key performance indicators (KPIs) to see where company could improve and grow
- Managed a daily caseload working collaboratively with an interdisciplinary team
RN - Emergency Room
Baptist Medical Center
07.2000 - 01.2016
- Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices
- Oversaw the ER department and a team of multi-disciplinary professionals in a high-volume, fast-paced environment as a fill in charge nurse
- Collaborated with a multidisciplinary team to provide comprehensive care to patients with acute and chronic illnesses
- Conducted ongoing monitoring and evaluations of behaviors and conditions, as well as providing current information to clinical supervisors
- Evaluated the patient's symptoms and vital signs to determine the treatments that were required
- Advocated for patients in my care and implemented prescribed treatment strategies using firsthand knowledge and clinical expertise
- Stabilized patients, assessed their medical needs, and provided direct care
- Oversaw patient admission and triaging based on acuity and appropriate department admission while providing high-quality care to a diverse population
- All aspects of the nursing assessment, including treatment, medications and IVs administered, discharge instructions, and follow-up care, were accurately documented
- Oversaw and mentored new employees and students in the ER department
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols to improve performance and safety
Registered Nurse/Charge Nurse
Pretrial Detention Facility
04.2011 - 12.2012
- Was in charge of coordinating daily documentation for each patient, including the care given, responses, and disposition
- Evaluated the patient's symptoms and vital signs to determine the treatments that were required
- Provided effective leadership and clear decision-making to nursing staff for routine, complex, and emergency needs
- Performed screenings on inmates coming into facility for overall health status and to help manage medical care while incarcerated
- Collaborated with a multidisciplinary team to provide comprehensive care to patients with acute and chronic illnesses
Education
Masters of Science in Nursing - Nursing
South University
Savannah, GA10-2024
Bachelor of Science - Nursing
Jacksonville University
Jacksonville12-2013
Associate of Arts -
Florida State College
Jacksonville, FL05-2012
Associate of Science - Nursing
Florida State College At Jacksonville
Jacksonville, FL12-1998
Skills
- Personable
- Multi-task-oriented
- Resourceful
- Seasoned
- At-risk patient care
- Relationship building
- Emergency procedures
- Managing deadlines
- Procedure preparations
- Case management
- Family Education
- Infection control measures
- Patient and family advocacy
- Diabetes and nutrition education
- Physical assessments
- Process improvement
- Patient Management
- Charting and clinical documentation
- Patient Assessments
- Staff supervision
- Precepting
Accomplishments
- On the first team to be Stroke certified at BMC-Downtown.
- Certified in treating Ebola patients.
- Helped start the telehealth program at Concierge Home Care.
Timeline
Registered Nurse
Concierge Home Care
08.2015 - Current
Registered Nurse/Charge Nurse
Pretrial Detention Facility
04.2011 - 12.2012
RN - Emergency Room
Baptist Medical Center
07.2000 - 01.2016
Masters of Science in Nursing - Nursing
South University
Bachelor of Science - Nursing
Jacksonville University
Associate of Arts -
Florida State College
Associate of Science - Nursing
Florida State College At Jacksonville
Similar Profiles
Christen PearceChristen Pearce
Registered Nurse at Concierge Home CareRegistered Nurse at Concierge Home Care
Jennifer ChristensenJennifer Christensen
Home Health RN at Concierge Home CareHome Health RN at Concierge Home Care
Carmi De GuzmanCarmi De Guzman
Licensed Practical Nurse at Concierge Home CareLicensed Practical Nurse at Concierge Home Care