Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Phillips

Tucson,AZ

Summary

Dynamic leader with a proven track record at Hungry Howies Pizza & Subs, adept in operations management and customer relations. Excelled in boosting employee retention and customer loyalty through strategic leadership and problem resolution. Skilled in inventory control and staff supervision, I fostered a collaborative environment, driving sales growth and operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Manager

Hungry Howies Pizza & Subs
05.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Manager

McDonald’s
11.2022 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Team Leader

Agero
05.2018 - 11.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Catalina Magnet Hugh
Tucson, AZ
2010

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Time management
  • Customer relations
  • Inventory control
  • Staff supervision
  • Employee scheduling
  • Motivation
  • Schedule management
  • Labor cost controls
  • Customer retention

Certification

Serv safe management certification

Timeline

General Manager

Hungry Howies Pizza & Subs
05.2024 - Current

Manager

McDonald’s
11.2022 - 05.2024

Team Leader

Agero
05.2018 - 11.2022

Catalina Magnet Hugh

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Michelle Phillips