Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Phillips

Commerce,GA

Summary

Results-driven individual with a solid track record of delivering quality work. Dynamic customer service,recruitment and operations professional with extensive experience in logistics and transportation industries. Proven track record in developing strong client relationships and effectively managing recruitment processes. Skilled in delivering exceptional service under pressure and adept at quickly learning new technologies. Committed to contributing to team success and continuous professional growth.

Overview

13
13
years of professional experience

Work History

Rapid Response Specialists

Road Runner Freight
Downers Grove, IL
07.2024 - 02.2025
  • Facilitated seamless communication between departments by managing call and email transfers efficiently.
  • Tracking of all loads and breakdown correspondence with customers by phone and/or email.
  • Provides excellent customer service to all business partners and independent contractors.
  • Dispatch and arrive loads for independent contractors who call into the Rapid Response Team.
  • Provides assistance and information to independent contractors who have broken down, and notifies origin and destination terminals, and line haul.
  • Follow up on breakdowns and delayed loads due to weather, or general maintenance issues.
  • Trailer management (Samsara, SkyBitz, and Xtra Lease).
  • Third-party check calls.
  • Other duties that are assigned.

Recruiter

CRST International Inc.
Cedar Rapids, IA
09.2021 - 05.2024
  • While keeping current knowledge of rules and regulations to CRST's hiring guidelines.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Pre-qualify drivers and obtain a complete application.
  • Inform applicants about the operations, benefits, pay, and different job opportunities.
  • Schedule and arrange drug tests, travel, and lodging for applicants to attend orientation.
  • Run text and email blasts for targeted positions.
  • Maintain hiring goal requirements.

Recruiter

TransForce Inc.
Norcross, GA
07.2015 - 09.2021
  • Establish and maintain positive relationships with all candidates, while representing TransForce professionally.
  • Pre-screen CDL driver candidates and determine applicant qualifications by discussing job requirements, analyzing responses, checking references, reviewing driving records, conducting background checks, and performing drug screens, etc.
  • Review and update driver files as needed for client review.
  • Develop effective recruiting plans and strategies.
  • Maintain ads for the corporate website of driver opportunities.
  • Maintain compliance with all federal and state regulations, including the Department of Transportation (DOT).
  • Deliver new-hire orientation to candidates during the employment process.
  • Develop and maintain relationships with applicable vendors and business partners.
  • Communicate daily with the local branch operations team regarding the current driver needs and driver candidates in the hiring pipeline.
  • Communicate with new, current, and previous applicants about opportunities within the TransForce organization.
  • Generate candidate reports, and maintain data in the applicant tracking system.
  • I often participate in educational opportunities and professional associations to ensure I am up to date on all transportation and staffing industry trends.
  • Perform other duties as assigned.
  • Participated in on-call rotation and review of driver qualifications to place in positions.

Debt Collector/Loan Processor

Wikes Finance Corp.
Douglasville , GA
04.2012 - 12.2014
  • Maintained long-term relationships with customers to provide best-in-class customer service.
  • Reviewed and approved several types of loans, financial statements, and contacted customers to clarify details.
  • Upheld complete confidentiality of all submitted information.
  • Interviewed clients regarding loan needs and financial histories, and conveyed information regarding application processes.
  • Coordinated the closing process with customers.
  • Set up and completed loan submission packages.
  • Worked with customers in person and via phone to answer questions, process transactions, and resolve issues.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering Gila and personal loans.
  • Provided customer service regarding billing and collection issues.
  • Prepared billings and mailed invoices.
  • Accountable for reducing delinquency for assigned accounts.
  • Monitor and maintain collection accounts to include placing customer calls, conducting account follow-ups, and customer reconciliations.
  • I ran all the end-of-the-month reports.

Education

Some College (No Degree) -

Mercer University
Douglasville, Ga

Skills

  • People-oriented
  • Excellent verbal and written communication
  • Goal-oriented
  • Organized
  • Attention to detail
  • Customer Relations
  • Calm and professional under pressure
  • Time management
  • Works hard
  • Applicant Tracking Systems (ATS)
  • Logistics Coordination
  • Customer Service Platforms
  • Recruitment Strategy
  • Compliance and Regulations Knowledge

Timeline

Rapid Response Specialists

Road Runner Freight
07.2024 - 02.2025

Recruiter

CRST International Inc.
09.2021 - 05.2024

Recruiter

TransForce Inc.
07.2015 - 09.2021

Debt Collector/Loan Processor

Wikes Finance Corp.
04.2012 - 12.2014

Some College (No Degree) -

Mercer University

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Michelle Phillips