Michelle Phillips

Maintaining constant vigilance within a correctional facility, primarily focused on monitoring resident behavior, conducting regular headcounts, patrolling designated areas, and responding to incidents while adhering to strict security protocols and legal guidelines.

Key duties include; performing searches, documenting resident activity, supervising resident work details, and ensuring the overall safety and security of the facility.

• Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
• Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
• Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
• Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
• Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
• Planned and cased mail in sequence of delivery for designated route.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
• Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
• Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.

• Conducted comprehensive evaluations of community-based programs to ensure alignment with organizational goals and objectives.
• Built strong relationships with community organizations to maximize available resources for clients in need.
• Assisted job-seeking clients by providing resume critiques, interview coaching, and job placement assistance, resulting in successful employment outcomes.
• Assisted with writing job postings and job descriptions for boards.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Processed applications and followed strict procedures to keep sensitive data confidential.
• Met with clients to conduct assessments of current situations and establish what needs to address.
• Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
• Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
• Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
• Conducted outreach activities to raise awareness of available programs and services within the community.
• Kept and established comprehensive case files to support proper documentation and record retention.
• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
• Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
• Assessed barriers, strengths and needs of each family and worked quickly to remediate.
• Improved client outcomes by conducting thorough assessments and developing comprehensive service plans.
• Provided ongoing support for clients transitioning out of care facilities or rehabilitation centers into independent living situations.
• Advocated for clients needs in meetings with service providers, fostering a collaborative approach to problemsolving.

• Performed clerical organization, answered phones and filed documentation for program manager.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
• Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
• Communicated clearly with program staff and participants through written and digital correspondence.
• Assisted in gathering of program data to compose thorough monthly reports.
• Developed strong relationships with vendors and partners to ensure timely delivery of goods/services necessary for program success.
• Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.
• Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problemsolving.
• Supported compliance efforts by maintaining up-to-date knowledge of relevant regulations and policies.
• Fostered positive work environment by assisting in organization of team-building activities.