Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Phipps

Gilbert,AZ

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with vendors, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I aspire to work for a company that values quality, standards, people, and provides opportunities for growth.

Overview

6
6
years of professional experience

Work History

Multi Site Property Manager

Knightvest Residential
01.2018 - Current
  • Managed property of 768 units undergoing full interior and exterior renovations as well as two lease ups in downtown Phoenix
  • Acquiring new vendors for renovations while going into detail each sites scope of work
  • Confirming each vendor abides by agreed pricing not to exceed our budget.
  • Managed anywhere 15-20 employees
  • Reporting including weekly reports, delinquency reports, weekly marketing reports, variance reports, reclass and accruals, etc.
  • Reviewing monthly deliverables, submitting weekly invoices and final account statements ensuring the property stayed within budget
  • Completed property walks to ensure our curb appeal and interior renovations were being held up to our owners expectations
  • Submitted monthly financials
  • Exceeded occupancy goals maintaining 95% and above.

Property Manager

Samuel Geltman and Company
- 01.2018
  • Lead and managed a strong team of 6 employees and 309 units
  • Establish a professionally trained and effective property management staff
  • Maintain positive relationships with regulatory agencies that enhance the company reputation
  • Effectively manage the property to achieve maximum occupancy potential
  • Manage the long-term financial performance of property assets to benefit the company
  • Manage capital improvements budgets and capital reserve to maintain property assets effectively
  • Enhance customer service through quality control maintaining professional relationships while raising our online review percentage
  • Review and approve all prospective tenant applications
  • Negotiate, prepare and monitor all legal documents relating to tenant occupancy
  • Schedule and inspections and maintenance programs
  • Evaluate approve and monitor all vendor contracts
  • Review and reconcile accounts payable and receivable
  • Develop and administer complete and accurate annual budgets
  • Interview, hire, train and performance manage onsite staff
  • Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service
  • Initially was hired as leasing, promoted to assistant manager then promoted to manage my own site.

Education

Associates Degree -

South Mountain Community College
Phoenix, AZ
01.2000

DIPLOMA -

Marcos De Niza High School
Tempe, AZ
01.1997

Skills

  • RealPage/OneSite/Knock/Excel/Work/Office/Paycom
  • Bilingual
  • Tenant and Eviction Laws
  • Financial Budgeting and Reporting
  • Customer Service-Focused
  • Knowledge of Arizona Real Estate Laws
  • Adaptable
  • Fair Housing Mandates
  • New Construction
  • Exceptional Oral and Written Communication Skills

Timeline

Multi Site Property Manager

Knightvest Residential
01.2018 - Current

Property Manager

Samuel Geltman and Company
- 01.2018

Associates Degree -

South Mountain Community College

DIPLOMA -

Marcos De Niza High School

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Michelle Phipps