Michel'le Phipps
Brandon
Summary
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.
Overview
13
13
years of professional experience
Work History
Provider Enrollment Representative
First Coast Service Options
07.2025 - Current
- Prepared and processed provider enrollments with Medicare in multiple states.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Updated, entered, and reviewed customer data.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Patient Service Representative
AmerisourceBergen
11.2019 - Current
- Manage multiple employees workflow and work quality
- Primarily processed applications for The GSK Patient Assistance Program.
- Also took inbound calls for medication refills, application statuses, general program inquiries etc.
Temp Worker
TalentBridgeUSA
11.2019 - 03.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Package Handler
UPS
11.2019 - 01.2020
- Loading trucks for package delivery
- Organize packages to trucks
- Lifting up to 70lbs or more
Patient Care Assistant
Woodside Senior Communities
09.2017 - 05.2018
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Call Center Rep / Patient Care Assistant
Cleveland Clinic
01.2013 - 03.2016
- Addressed Medical problems by researching and resolving concerns through effective communication.
- Accurately documented calls and caller information in Epic software and made updates to data as needed.
- Documented conversations with customers to track requests, problems and solutions.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Education
High school diploma -
Bedford High School
Bedford, OH06.2008
Skills
- SharePoint
- Insurance Verification
- Typing
- Management (2 years)
- Microsoft Access
- Epic
- Medical Terminology
- Medical Office Experience
- Computer Operation
- Medical Scheduling
- HIPAA
- Medical Records
Timeline
Provider Enrollment Representative
First Coast Service Options
07.2025 - Current
Temp Worker
TalentBridgeUSA
11.2019 - 03.2020
Patient Service Representative
AmerisourceBergen
11.2019 - Current
Package Handler
UPS
11.2019 - 01.2020
Patient Care Assistant
Woodside Senior Communities
09.2017 - 05.2018
Call Center Rep / Patient Care Assistant
Cleveland Clinic
01.2013 - 03.2016
High school diploma -
Bedford High School
Similar Profiles
TOMMY TREY FARMERTOMMY TREY FARMER
Appeals Representative at First Coast Service OptionsAppeals Representative at First Coast Service Options
Kellie A. CookKellie A. Cook
Provider Enrollment Representative at First Coast Service OptionsProvider Enrollment Representative at First Coast Service Options
Grace DeMatteisGrace DeMatteis
Receptionist at East Coast Habilitation OptionsReceptionist at East Coast Habilitation Options
Jaden PonceJaden Ponce
Medical Scribe Ambassador at Scribe AmericaMedical Scribe Ambassador at Scribe America
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart