Michelle Phouthavong
Rochester,NY
Summary
Student who is highly organized and detail-oriented who is passionate about producing excellent events that fulfill specified objectives. Experience organizing, budgeting, and coordinating a wide range of small and large-scale events. Strong communicator with the ability to build relationships with team members and an eagerness to learn.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
11.2022 - 05.2023
- Efficiently self-managed delivery schedule and money for 200+ deliveries.
- Consistently strong customer service skills resulting in a rating of 4.91/5 stars.
- Ensured proper maintenance and safe operation of the vehicle.
Pizza Maker
New Ethic Pizzeria & Cafe
08.2019 - 03.2023
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Coached new workers on store policies, pizza making, and dough preparation.
Ice Cream Scooper
Netsins Ice Cream
04.2018 - 10.2020
- Served customers with speed and detail orientation, keeping the team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Operated cash register, taking payments and issuing customer receipts.
Education
Associate of Applied Science - Hospitality Management
Monroe Community College
Rochester, NY05.2024
Bachelor of Science - Biological Sciences
Louisiana State University And A&M College
Baton Rouge, LA05.2022
High School Diploma -
Eastridge Senior High School
Rochester, NY06.2021
Skills
- Verbal and Written Communication
- Adaptable
- Organization
- Confident
- Strong Customer Service
- Responsible
Leadership Experience
Community Council President, LSU Resident Hall Association
Baton Rouge, LA |August 2021 - May 2022
- Orchestrated and promoted 10 events to stimulate students living in Cedar Hall.
- Organized and led monthly meetings for the community council members.
- Built interpersonal relations with 500+ residents to create a tight-knit community.
Varsity Girls Tennis Captain, Eastridge High School
Rochester, NY |August 2019 - November 2020
- Developed relationships with teammates to provide ongoing support and encouragement.
- Coordinated special events such as pre-season practices and bonding to support team goals.
- Resolved miscommunications between team members.
Volunteer, EF Education
Dominican Republic |April 2019 - April 2019
- Coordinated lesson plans/activities in Spanish and English.
- Gained knowledge and experience working with children in an educational setting.
- Collaborated with local non-profits to earn 20 service hours.
Timeline
Delivery Driver
DoorDash
11.2022 - 05.2023
Pizza Maker
New Ethic Pizzeria & Cafe
08.2019 - 03.2023
Ice Cream Scooper
Netsins Ice Cream
04.2018 - 10.2020
Associate of Applied Science - Hospitality Management
Monroe Community College
Bachelor of Science - Biological Sciences
Louisiana State University And A&M College
High School Diploma -
Eastridge Senior High School