Michelle Pierre Louis
Tallahassee
Summary
Clinical professional with strong background in patient care and support. Skilled in maintaining patient confidentiality, assisting with medical procedures, and providing compassionate care. Known for teamwork and adaptability, ensuring reliable and effective collaboration with healthcare staff. Equipped with excellent communication and organizational skills, ready to contribute to impactful healthcare outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Volunteer
Broward Health North
08.2023 - Current
- Accomplished clinical hours at Broward Health North from February to May last school year
Caregiver
11.2017 - Current
- Aided elderly neighbors three times a week when they needed help while their family member had to run errands
Housekeeper
05.2016 - Current
- Maintained cleanliness of bathrooms, kitchens, living rooms, and bedrooms at both personal residence and grandmother's house every day
- Rearranged furniture occasionally throughout the year about every week
- Painted houses on my spare time every three months for a week throughout the year
Tutor
05.2016 - Current
- Provided tutoring services for TABES and TEAS exams
Event Coordinator
05.2016 - Current
- Assisted in organizing and coordinating open house and FAFSA night at Blanche Ely High School
Baseball Team Manager
05.2016 - Current
- Managed the baseball team at Blanche Ely High School
Cashier/ Retail Associate
Bed Bath and Beyond
06.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved efficiency, organized checkout area for optimal workflow.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Pre-Nursing
Florida A&M University
Tallahassee, Florida05-2027
High School Diploma -
Blanche Ely High School
01.2023
Skills
- Technology
- Patient Care
- Cashier Skills
- Social Media
- NHA Certified Patient Care Technician/Assistant
- Positive attitude
- Cleaning and sanitizing
- Compassionate caregiving
- Communication and interpersonal skills
- Patient confidentiality
- Helpful and Service-oriented
- Administrative skills
Certification
- Patient Care Technician Certification (PCT) - National Healthcareer Association.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Clinical Volunteer
Broward Health North
08.2023 - Current
Cashier/ Retail Associate
Bed Bath and Beyond
06.2023 - 08.2023
Caregiver
11.2017 - Current
Housekeeper
05.2016 - Current
Tutor
05.2016 - Current
Event Coordinator
05.2016 - Current
Baseball Team Manager
05.2016 - Current
Pre-Nursing
Florida A&M University
High School Diploma -
Blanche Ely High School