Michelle Pippa
Tampa
Summary
Licensed Nursing Home Administrator with extensive experience in regulatory compliance and financial management at Greensboro Nursing Home. Achieved substantial budgetary savings through enhanced operational efficiency and a strong focus on quality assurance. Skilled in fostering staff development and building stakeholder relationships to improve resident care standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Greensboro Nursing Home
Greensboro
01.2021 - 05.2025
- Directed operations of 30-bed long-term care facility, adhering to established policies.
- Ensured compliance with federal and state regulations through developed standards and procedures.
- Administered budgets and service rates, optimizing financial resources for enhanced care.
- Oversaw hiring and training processes for nursing home staff across multiple departments.
- Prepared official reports for governing body and regulatory agencies, ensuring transparency.
- Facilitated meetings with families, staff, and insurance representatives to address needs.
- Managed all aspects of resident care and environmental functions on a 24/7 basis.
- Cultivated effective communication skills through regular interactions with diverse stakeholders.
Interim/ Licensed Nursing Home Administrator
Elmwood Center
01.2020 - 01.2021
- 68 beds, 120 employees, Interim
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Licensed Nursing Home Administrator
St Johnsbury Health and Rehab
01.2019 - 01.2020
- 98 beds, 150 employees
- Streamlined operations and prioritized tasks, allowing staff to increase revenue.
Home Administrator
Avamere
01.2016 - 01.2019
- Successfully direct a 107-bed facility that includes planning, implementing, evaluating and directing all the facility operations. I have directed multiple facilities for the company as needed. Managing 200 employees an interdisciplinary team of 23 head departments.
- Responsible for the day-to-day operations of a 64-bed skilled nursing facility while managing a diverse staff of over 60 employees and an interdisciplinary team of 10 department heads.
- Adjusted daily staffing patterns of employees to assure the facility stayed within all budgeted PPD amounts.
- Provided management and leadership in the areas of training, quality control, and social integration skills.
- Completed the buildings first QIS survey achieving a quality outcome for the facility.
- Responsibilities and duties include maintaining a safe environment for residents, complying with State/Federal Regulations, following corporate policies, maintaining strong financial gains, and ensuring a successful annual state survey.
- Maintains appropriate PPD staffing levels according to the census of the facility while still ensuring the resident’s needs were met and quality care was delivered.
- Formed relationships with external healthcare professionals from multiple organizations including physician clinics, hospitals, assisted living facilities, home health agencies, and hospice organizations, in order increase census within the facility.
- Increased preferred case mix in the facility
- Performed strong fiscal management skills by exceeding yearly budget EBITDAR revenue.
Education
Bachelor of Science - Business Administration/Management
Southern Oregon University
Ashland, OR06-2014
Skills
- Regulatory compliance
- Financial management
- Staff training
- Quality assurance
- Policy development
- Customer service
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 15 in the development of Policies for Greensboro Nursing Home..
- Supervised team of 160 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
2
Skills
Certification
- Licensed LNHA
Timeline
Licensed Nursing Home Administrator
Greensboro Nursing Home
01.2021 - 05.2025
Interim/ Licensed Nursing Home Administrator
Elmwood Center
01.2020 - 01.2021
Licensed Nursing Home Administrator
St Johnsbury Health and Rehab
01.2019 - 01.2020
Home Administrator
Avamere
01.2016 - 01.2019
Bachelor of Science - Business Administration/Management
Southern Oregon University
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