Michelle Pippa
Danville,VT
Summary
Healthcare professional with robust background in managing long-term care facilities. Proven track record of optimizing operational workflows and ensuring regulatory compliance. Known for fostering collaborative team environments and adapting to dynamic healthcare needs, demonstrating leadership and strategic management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Greensboro Nursing Home
Greensboro Vermont
01.2021 - Current
- 30 Bed Long Term Care/Rehab
- 0 Deficiency Survey
- US World and News-Best Nursing Home Award
- Plan and direct operations of the nursing home based on policies established by the owner or governing board.
- 24/7 responsibility for all aspects of care provided to residents and for the nursing home’s environmental functioning.
- Direct the hiring and training of employees.
- Direct the activities of the medical, nursing, technical, clerical, laundry, housekeeping, maintenance, social service, activity, and volunteer staff.
- Maintain and develop standards, policies, programs, and operating procedures that comply with federal and state regulations.
- Administer budgets and service rates.
- Prepare official reports for the nursing home’s governing body and state and federal agencies.
- Attend meetings with staff, families, the governing body, insurance companies, and Medicare and Medicaid administrators.
- Interview families of persons seeking admittance to the nursing home.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Interiem/ Licensed Nuring Home Administrator
Elmwood Center
Claremont, NH
01.2020 - 01.2021
- 68 beds, 120 employees, Interim
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Implemented new email management strategy, reducing clutter and improving communication efficiency.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Licensed Nursing Home Administrator
St Johnsbury Health and Rehab
St Johnsbury, VT
01.2019 - 01.2020
- 98 beds, 150 employees
- Streamlined operations and prioritized tasks, allowing staff to increase revenue.
Home Administrator
Avamere
Ashland, OR
01.2016 - 01.2019
- Successfully direct a 107-bed facility that includes planning, implementing, evaluating and directing all the facility operations. I have directed multiple facilities for the company as needed. Managing 200 employees an interdisciplinary team of 23 head departments.
- Responsible for the day-to-day operations of a 64-bed skilled nursing facility while managing a diverse staff of over 60 employees and an interdisciplinary team of 10 department heads.
- Adjusted daily staffing patterns of employees to assure the facility stayed within all budgeted PPD amounts.
- Provided management and leadership in the areas of training, quality control, and social integration skills.
- Completed the buildings first QIS survey achieving a quality outcome for the facility.
- Responsibilities and duties include maintaining a safe environment for residents, complying with State/Federal Regulations, following corporate policies, maintaining strong financial gains, and ensuring a successful annual state survey.
- Maintains appropriate PPD staffing levels according to the census of the facility while still ensuring the resident’s needs were met and quality care was delivered.
- Formed relationships with external healthcare professionals from multiple organizations including physician clinics, hospitals, assisted living facilities, home health agencies, and hospice organizations, in order increase census within the facility.
- Increased preferred case mix in the facility
- Performed strong fiscal management skills by exceeding yearly budget EBITDAR revenue.
Education
Bachelor of Science - Business Administration And Management
Southern Oregon University
Ashland, OR06-2014
Skills
- MS office
- Documentation and reporting
- Decision-making
- Team building and leadership
- Personable and approachable
- Data confidentiality
- Team collaboration
- Staff management
- Schedule coordination
- Conflict resolution
- Work Planning and Prioritization
- Resourceful and analytical
- Strategic planning
- Program management
- Expense reporting
- Budget development
- Operations oversight
- Network administration
- Policy writing
- Business development
- Program leadership
- Financial leadership
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 15 in the development of Policies for Greensboro Nursing Home..
- Supervised team of 160 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed LNHA
Languages
Spanish
Limited Working
Timeline
Licensed Nursing Home Administrator
Greensboro Nursing Home
01.2021 - Current
Interiem/ Licensed Nuring Home Administrator
Elmwood Center
01.2020 - 01.2021
Licensed Nursing Home Administrator
St Johnsbury Health and Rehab
01.2019 - 01.2020
Home Administrator
Avamere
01.2016 - 01.2019
Bachelor of Science - Business Administration And Management
Southern Oregon University
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