Michelle Pirruccio
Fort Lauderdale,FL
Summary
Motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Works effectively unsupervised, quickly mastering new skills, excelling in customer service, multitasking, and time management. Committed to providing every customer with a positive and memorable experience, consistently meeting company needs with organized practices. Skilled in working under pressure and adapting to new situations to enhance the organizational brand. Eager to apply time management and organizational skills in various environments, seeking entry-level opportunities to expand skills and facilitate company growth. Ready to apply education in the workplace, offering excellent technical abilities with software and applications, along with the ability to handle challenging work efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist
Cohen and Blostein P.A.
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Reynolds Parrino Shadwick, P.A.
09.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Production Worker
BMW Manufacturing Plant
08.2020 - 08.2023
- Kept operations area neat and orderly to minimize obstacles.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Set up and operated production machinery according to company's specific standards and protocols.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Met or exceeded target for on-time customer shipments.
- Hand-assembled needed parts with bolts and screws.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Lead Pharmacy Technician
CRE8 pharmacy
06.2018 - 06.2020
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Participated in physical inventory counts to keep information accurate and current.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Legal Assistant
Wites & Kapetan, P.A.
03.2016 - 06.2017
- Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
- Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials. Make photocopies of correspondence, documents, and other printed matter.
- Draft and type office memos.
Merchandise
Walt Disney World
08.2015 - 01.2016
- Greet customers and ascertain what each customer wants or needs.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Answer customers' questions about merchandise and advise customers on merchandise selection. Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
Cashier
Academy Sports Outdoors
08.2013 - 01.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
Receptionist
Best Kia
03.2010 - 11.2012
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Scanned and filed forms, reports, correspondence and receipts.
- Pulled files for staff, management and third-party requests.
- Directed incoming calls and visitor inquiries with precision, ensuring seamless communication flow within the organization.
Education
High School Diploma - undefined
Monarch High School
Coconut Creek, FL01.2010
Skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Administrative support
- Mail handling
- Clerical support
- Document management
- Documentation and reporting
- Typing speed
- Office management
Certification
Pharmacy technician
Timeline
Receptionist
Cohen and Blostein P.A.
08.2024 - Current
Receptionist
Reynolds Parrino Shadwick, P.A.
09.2023 - 06.2024
Production Worker
BMW Manufacturing Plant
08.2020 - 08.2023
Lead Pharmacy Technician
CRE8 pharmacy
06.2018 - 06.2020
Legal Assistant
Wites & Kapetan, P.A.
03.2016 - 06.2017
Merchandise
Walt Disney World
08.2015 - 01.2016
Cashier
Academy Sports Outdoors
08.2013 - 01.2016
Receptionist
Best Kia
03.2010 - 11.2012
High School Diploma - undefined
Monarch High School
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