Michelle Pitterson
Middle Island,NY
Summary
I am a proven leader with extensive experience in janitorial supervision. I have demonstrated exceptional planning and coordinating due to my experience with QAT in the buildings. I have enjoyed working closely with my managers. They have been instrumental in my learning and development. Due to there knowledge and expertise I have excelled in my current position. I am looking forward to being part of the management team.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Janitorial Supervisor (SG 11)
Stonybrook University Campus
100 Nichols Rd. Stonybrook NY 11794
11.2014 - Current
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
- Developed efficient work schedules for janitorial staff to maximize productivity.
- Issued assignments to staff and inspected special requests and areas of concentration.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
- Streamlined operations by implementing new technologies and equipment that increased efficiency without compromising quality standards.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
- Adapted maintenance plans to suit the specific needs of the various facilities.
- Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
- Conducted QAT inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
- Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times..
- Established strong working relationships with vendors and suppliers.
- Allocated resources strategically in order to minimize expenses while still delivering exceptional service.
- Boosted operational efficiency, reallocating resources to areas with higher demand and adjusting cleaning frequencies based on usage patterns.
- Utilize feedback system for staff and clients, leveraging insights to improve service delivery.
- Ensured all staff were up-to-date with latest cleaning techniques and safety protocols, conducting regular workshops and training sessions.
- Addressed staff conflicts..
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours for payroll.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Volunteer Fire Police Officer
Gordon Height Fire Department
23 Hawkins Av. Medford NY 11763
03.2023 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
- Responded to emergency calls to provide assistance to citizens in need.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Monitored crowded public areas and events to mitigate risk and promote safety.
Janitor (Grade 7)
Stonybrook University Campus
100 Nichols Rd. Stonybrook NY 11790
03.2013 - 11.2014
- General cleaning of the building and keeping it maintained and in good condition.
- Vacuum, sweep, and mop floors.
- Cleaning and stock restrooms.
- Ensure doors are locked after hours.
- Clean up spills with appropriate equipment.
- Collect and dispose of trash.
- Complete tasks in a timely manner with minimal supervision.
- Ability to manage your time efficiently.
- Work well when supervisors are not present.
- Ability to lift at least 50 pounds.
- Handle basic maintenance cleaning, and other janitorial work.
- Able to work safely with a variety of cleaning supplies.
Full-Time Cleaner (Grade 5)
Stonybrook University Campus
100 Nichols Rd. Stonybrook NY 11794
01.2000 - 09.2013
- Performed deep-cleaning tasks for carpets, upholstery.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Adapted quickly to last-minute cleaning requests.
- Vacuumed and shampooed carpets, upholstery and other fabrics in lobby's offices and other high traffic areas.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
Part-Time Cleaner (Grade 5)
Stonybrook University Campus
100 Nichols Rd. Stonybrook NY 11794
07.1998 - 01.2000
- Cleaned and sanitized bathrooms, kitchens.
- Removed trash, debris and other waste materials.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Reduced spread of illness by implementing rigorous disinfection practices.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- I used this opportunity to hone the skills I have used throughout my career.
Overnight Stocker
Walmart
750 Middle Country Rd. Middle Island NY 11953
10.1997 - 11.2016
- Consistently met or exceeded established goals.
- Maintained a safe working environment.
- Assisted in training new employees..
Education
High School Diploma -
Norman Manly High School
Kingston Jamaica WI05.1987
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- Patience and Empathy
- Community Engagement
- Planning and coordination
- De-Escalation Techniques
- Human relations
- Emergency Management
- Community Relations
- Crisis intervention and deescalation
- Emergency vehicle operation
- Physical Fitness
- Officer Training
- Mental Resilience
- Emergency Response
- Cultural Awareness
- Risk Mitigation
- Safety improvements
- Staff Management
- Emergency planning
- Traffic Control
- Assigning Work
- Traffic direction
- Decision-Making
- Critical Thinking
- First Aid
- Public relations
- Crowd Control
- Community Education
- Directing Traffic
- Motor Vehicle Operation
Accomplishments
- Member of the Year Awarded by Gordon Heights Fire Department on 2023
- Outstanding Service Award in the Fall 2012
- 200% Generosity of Spirit and Extraordinary Service Awarded by Student Affairs on November 2012
Certification
I have approximately 120 Training Certifications from Statewide Learning Management Systems. They include but are not limited to:
- Reality of Being a First-Time Manager
- Effective Directing and Delegating as a First Time Manager
- Facing the Management Challenges of Difficult Behavior and Divers Teams
- Managing Employee Development
- Basics of Supervision of Online Certificate Program
I have approximately 30 Training Certifications from Biz Library. They include but are not limited to:
- Improving Your Self management
- Leadership tool Kit Delegation
- Stop Bullying in the Workplace (Manager Version)
- Leadership Do's and Don'ts
- Managing a Global Team
- Composure in Leadership
- Leadership and Empowerment
- Leadership and Delegation
OSHA 10 (Current)
Timeline
Volunteer Fire Police Officer
Gordon Height Fire Department
03.2023 - Current
Janitorial Supervisor (SG 11)
Stonybrook University Campus
11.2014 - Current
Janitor (Grade 7)
Stonybrook University Campus
03.2013 - 11.2014
Full-Time Cleaner (Grade 5)
Stonybrook University Campus
01.2000 - 09.2013
Part-Time Cleaner (Grade 5)
Stonybrook University Campus
07.1998 - 01.2000
Overnight Stocker
Walmart
10.1997 - 11.2016
High School Diploma -
Norman Manly High School