Michelle Plumb
Memphis,TN
Overview
22
22
years of professional experience
Work History
Server
Cracker Barrel
12.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Groundskeeper Assistant
Davies Manor
01.2016 - 01.2019
- Helped with any maintenance or cleaning during tour season
- Managed the cleaning after weddings
- Helped maintain the animals and gardens
- Maintained landscaping through mowing, trimming, and planting to enhance property aesthetics.
- Collaborated with team members to ensure timely completion of maintenance tasks across the estate.
Medical Billing and Coding Specialist
Physicians Business Solutions
01.2013 - 01.2014
- Corrected Claims for Reimbursement
- Maintain professional communication with payors and patients
- Abide by HIPPA regulations
- Perform or request adjustments and write offs as applicable
- Analyzed medical coding data to ensure compliance with industry regulations and standards.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Medical Receptionist
JUST FOR WOWEN
01.2012 - 01.2014
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Developed patient communication protocols, improving overall patient satisfaction and engagement.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated communication between patients and medical staff, enhancing patient experience and satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Medical Coder
Physician Financial Business Solutions
01.2005 - 01.2009
- Analyzed medical records to ensure accurate coding and compliance with regulations.
- Collaborated with healthcare providers to clarify documentation and improve coding accuracy.
- Reviewed and resolved coding discrepancies to enhance billing processes and reduce denials.
- Led audits of coded claims to identify patterns, ensuring adherence to federal guidelines and payer policies.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Supported the implementation of electronic health record systems, simplifying the coding process.
Medical Receptionist
Pediatrics East
01.2004 - 01.2005
- Answered multiple Phone Lines
- Greeted patients
- Check patients in and out
- Collected and scanned all documents for patients’ chart
- Team Player
Education
Associate - Business Management
Southwest Tennessee Community College
01.2013
Certification - Medical Coding
Baptist College of Health Science
01.2013
Skills
- Management
- Problem solving
- Communication
- Leadership
- Clerical Experience
- 10 key typing
- Patient Scheduling
- Collecting Copays
Timeline
Server
Cracker Barrel
12.2022 - Current
Groundskeeper Assistant
Davies Manor
01.2016 - 01.2019
Medical Billing and Coding Specialist
Physicians Business Solutions
01.2013 - 01.2014
Medical Receptionist
JUST FOR WOWEN
01.2012 - 01.2014
Medical Coder
Physician Financial Business Solutions
01.2005 - 01.2009
Medical Receptionist
Pediatrics East
01.2004 - 01.2005
Associate - Business Management
Southwest Tennessee Community College
Certification - Medical Coding
Baptist College of Health Science