Michelle Polanco
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Director
MLMDJ/Food for the World Inc.
01.2012 - Current
- Lead food pantry and organization operations, ensuring organizational functionality and efficiency
- Conduct grant research and writing to secure essential funding for various programs
- Engage and manage a team of employees and volunteers to maximize program impact
- Lead successful fundraising efforts and oversee project development
- Develop and implement tailored programs for the senior population (age 55+)
- Provide clients with comprehensive health, nutrition, and wellness information through seminars and support services
- Coordinate logistics for events and workshops, including registration, attendee tracking, materials support, and evaluations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Implemented new learning strategies depending upon employees' skill levels.
- Coordinated and prioritized required training courses for the employees .
- Brainstormed and implemented creative event concepts and themes.
- Developed detailed event reports, documenting all aspects of each event.
Program Manager
Community Services Agency Inc.
01.2005 - 01.2010
- Designed and implemented a comprehensive youth development program for children ages 3-16
- Managed planning and project processes to ensure effective coordination of learning and nutritional center resources
- Promoted nutrition and physical activity among low-income youth in Lawrence, MA
- Secured funding for summer nutrition educational programs
- Oversaw the development and maintenance of summer programs.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Sales Holiday Seasonal Associate
Macy's Inc.
11.2011 - 12.2011
- Assisted customers with personalized service for housewares purchases
- Generated sales through effective visual merchandising and inventory management
- Maintained inventory control and restocked merchandise
- Processed customer transactions and managed cash drawer operations.
Activities Assistant
Adult Health Day Care
01.2014 - 01.2016
- Developed and coordinated an engaging activity calendar and promoted events
- Ensured discipline and safety while delivering fun and engaging experiences for participants
- Demonstrated excellent schedule management and adherence to safety protocols.
- Evaluated supplies and requested purchases to meet activity plans.
- Helped patients build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Personal Care Assistant
North Shore
01.2007 - 01.2009
- Assisted clients with daily activities, meal preparation, and light housekeeping.
- Administered medications as prescribed by healthcare providers.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
Diploma -
Community Christian Academy High School
BLS CPR Certification (Adult/Child/Infant) - undefined
America Academy of CPR & First Aid, Inc.
Course Certificate in Introduction to Data Analytics - undefined
IBM
Recognition for tireless efforts to address poverty and hunger in Lawrence and the Merrimack Valley - undefined
The Commonwealth of Massachusetts House of Representatives
Skills
- Dynamic and highly organized professional with outstanding interpersonal and communication skills
- Passionate about addressing social issues affecting underserved and senior populations
- Bilingual in Spanish and English
- Known for quickly adapting to new concepts and responsibilities and excelling in high-pressure situations
- Fundraising
- Program development
- Grant writing
- Project management
- Data Entry
- Management Support
Tools and software
- Excel
- Microsoft Office Suite
- Calendly
- Google Apps
- Eventbrite
Timeline
Activities Assistant
Adult Health Day Care
01.2014 - 01.2016
Director
MLMDJ/Food for the World Inc.
01.2012 - Current
Sales Holiday Seasonal Associate
Macy's Inc.
11.2011 - 12.2011
Personal Care Assistant
North Shore
01.2007 - 01.2009
Program Manager
Community Services Agency Inc.
01.2005 - 01.2010
Diploma -
Community Christian Academy High School
BLS CPR Certification (Adult/Child/Infant) - undefined
America Academy of CPR & First Aid, Inc.
Course Certificate in Introduction to Data Analytics - undefined
IBM
Recognition for tireless efforts to address poverty and hunger in Lawrence and the Merrimack Valley - undefined
The Commonwealth of Massachusetts House of Representatives