Summary
Overview
Work History
Education
Skills
Tools and software
Timeline
Generic

Michelle Polanco

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Director

MLMDJ/Food for the World Inc.
01.2012 - Current
  • Lead food pantry and organization operations, ensuring organizational functionality and efficiency
  • Conduct grant research and writing to secure essential funding for various programs
  • Engage and manage a team of employees and volunteers to maximize program impact
  • Lead successful fundraising efforts and oversee project development
  • Develop and implement tailored programs for the senior population (age 55+)
  • Provide clients with comprehensive health, nutrition, and wellness information through seminars and support services
  • Coordinate logistics for events and workshops, including registration, attendee tracking, materials support, and evaluations.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Coordinated and prioritized required training courses for the employees .
  • Brainstormed and implemented creative event concepts and themes.
  • Developed detailed event reports, documenting all aspects of each event.

Program Manager

Community Services Agency Inc.
01.2005 - 01.2010
  • Designed and implemented a comprehensive youth development program for children ages 3-16
  • Managed planning and project processes to ensure effective coordination of learning and nutritional center resources
  • Promoted nutrition and physical activity among low-income youth in Lawrence, MA
  • Secured funding for summer nutrition educational programs
  • Oversaw the development and maintenance of summer programs.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.

Sales Holiday Seasonal Associate

Macy's Inc.
11.2011 - 12.2011
  • Assisted customers with personalized service for housewares purchases
  • Generated sales through effective visual merchandising and inventory management
  • Maintained inventory control and restocked merchandise
  • Processed customer transactions and managed cash drawer operations.

Activities Assistant

Adult Health Day Care
01.2014 - 01.2016
  • Developed and coordinated an engaging activity calendar and promoted events
  • Ensured discipline and safety while delivering fun and engaging experiences for participants
  • Demonstrated excellent schedule management and adherence to safety protocols.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Helped patients build and maintain interpersonal relationships, social skills, mental abilities, and confidence.

Personal Care Assistant

North Shore
01.2007 - 01.2009
  • Assisted clients with daily activities, meal preparation, and light housekeeping.
  • Administered medications as prescribed by healthcare providers.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Diploma -

Community Christian Academy High School

BLS CPR Certification (Adult/Child/Infant) - undefined

America Academy of CPR & First Aid, Inc.

Course Certificate in Introduction to Data Analytics - undefined

IBM

Recognition for tireless efforts to address poverty and hunger in Lawrence and the Merrimack Valley - undefined

The Commonwealth of Massachusetts House of Representatives

Skills

  • Dynamic and highly organized professional with outstanding interpersonal and communication skills
  • Passionate about addressing social issues affecting underserved and senior populations
  • Bilingual in Spanish and English
  • Known for quickly adapting to new concepts and responsibilities and excelling in high-pressure situations
  • Fundraising
  • Program development
  • Grant writing
  • Project management
  • Data Entry
  • Management Support

Tools and software

  • Excel
  • Microsoft Office Suite
  • Calendly
  • Google Apps
  • Eventbrite

Timeline

Activities Assistant

Adult Health Day Care
01.2014 - 01.2016

Director

MLMDJ/Food for the World Inc.
01.2012 - Current

Sales Holiday Seasonal Associate

Macy's Inc.
11.2011 - 12.2011

Personal Care Assistant

North Shore
01.2007 - 01.2009

Program Manager

Community Services Agency Inc.
01.2005 - 01.2010

Diploma -

Community Christian Academy High School

BLS CPR Certification (Adult/Child/Infant) - undefined

America Academy of CPR & First Aid, Inc.

Course Certificate in Introduction to Data Analytics - undefined

IBM

Recognition for tireless efforts to address poverty and hunger in Lawrence and the Merrimack Valley - undefined

The Commonwealth of Massachusetts House of Representatives
Michelle Polanco