Michelle Pondelicek
Honolulu,HI
Summary
Knowledgeable about maintaining organized inventories. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
16
16
years of professional experience
Work History
Cleaner Helper
MLS Inc.
Honolulu, HI
01.2022 - Current
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Efficiently managed time allocation between multiple areas requiring attention, ensuring all spaces were serviced within designated timeframes.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Handled equipment, chemicals, and materials properly and with caution.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
- Organized and used industrial cleaning products following strict safety procedures.
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Increased customer satisfaction through attention to detail in maintaining facility appearance.
- Provided assistance to other staff members with cleaning of difficult areas.
- Provided excellent customer service by addressing concerns promptly and professionally, leading to positive feedback from clients and supervisors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used time management and efficient cleaning methods to meet deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
Delivery Driver
Posso's Pizza
Honolulu, HI
03.2021 - 11.2021
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Cashier/Prepare Food Handler
Sam's Club
12.2016 - 09.2018
- Greeted customers, operated scanners, scales, cash registers and other electronics, balanced cash registers, generated closing reports, accepting cash and credit card payments, and ensured price accuracy
- Enforced food safety rules and guidelines (ie: Meat and refrigerator temperatures, cleaning, )
- Unloaded and unpacked items to be stocked at the cafe
Payroll, Receptionist
Accounting Systems Hawai'I, Inc
07.2010 - 02.2015
- Processed payroll and compiled payroll taxes for approximately 25 local companies
- Provided bookkeeping services
- Worked with Workman's compensation to ensure benefit payments are made
- Welcomed clients, answered or forwarded incoming calls, sorted daily mail, filed client files
Supervisor, Cashier, Hostess, Bartender, Server, Busser
Miwami USA
04.2008 - 02.2015
- Supervised eight employees, ensured that cleaning and all preparations are made for shifts, managed shift employee tips
- Operated cash registers and other electronics, balanced cash registers, generated closing reports, accepted payments, and ensured price accuracy
- Greeted customers, took reservations
- Set tables, kept beverages full, adhered to sanitation and safety policies
- Prepared specialty beverages including alcoholic beverages and non-alcoholic beverages
- Also conducted inventory for the restaurant
- Took drink and food orders, answer guest questions about menu and food, takes payments, and close out meal checks
Education
Master Of Arts - Cybersecurity
Northcentral University
San Diego, CABachelor of Arts in Accounting -
Hawai'i Pacific University
Associates of Arts in Liberal Studies -
College of San Mateo
Skills
- Work Prioritization
- Communication and Interpersonal Skills
- Adaptable and Flexible
- Quality Control
- Decision-Making
- Task Delegation
- Professionalism and Ethics
- Checklists and Recordkeeping
- Reliability and punctuality
- Administrative Support
- Quality Assurance
- Conscientious and Detail-Oriented
- Complex Problem-Solving
- Strong Work Ethic
- Professional Appearance
- Customer Service
- Flexible Schedule
- Team Collaboration
- Troubleshooting
- Networking
- Recordkeeping
- Analytical Thinking
- Attention to Detail
- Cultural Awareness
- Calm Under Pressure
- Time Management
- Team Management
- Conflict Resolution
- Problem Resolution
- Good Telephone Etiquette
References
Available upon request
Timeline
Cleaner Helper
MLS Inc.
01.2022 - Current
Delivery Driver
Posso's Pizza
03.2021 - 11.2021
Cashier/Prepare Food Handler
Sam's Club
12.2016 - 09.2018
Payroll, Receptionist
Accounting Systems Hawai'I, Inc
07.2010 - 02.2015
Supervisor, Cashier, Hostess, Bartender, Server, Busser
Miwami USA
04.2008 - 02.2015
Master Of Arts - Cybersecurity
Northcentral University
Bachelor of Arts in Accounting -
Hawai'i Pacific University
Associates of Arts in Liberal Studies -
College of San Mateo