Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Potts

Spring,TX

Summary

Versatile and results-oriented professional with experience at Kroger enhancing customer relations and service efficiency. Excelled in staff training and development, significantly improving team performance. Demonstrates exceptional technical knowledge and employee engagement skills. Proven track record in implementing strategies that boost sales and profitability, underscoring a commitment to organizational goals and staff management excellence. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

20
20
years of professional experience

Work History

Manager on Duty

Kroger
02.2017 - 06.2021
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed and implemented strategies to increase sales and profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Paralegal

Jennifer Casey Attorney at Law
12.2009 - 06.2011
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Prepared legal briefs, motions, and pleadings.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Interviewed clients to obtain information relevant to cases.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.

Personnel Man Second Class

USN
08.2001 - 09.2009
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives, and business goals.
  • Researched options and mandates to enable proper implementation of personnel procedures.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Cross-trained to cover other personnel staff duties to facilitate office management.
  • Administered employee benefits programs and assisted with open enrollment.

Education

Associate of Arts - Paralegal Studies

Center For Advanced Legal Studies
Houston, TX

Skills

  • Sales and Marketing
  • Technical knowledge
  • Budgeting expertise
  • Employee engagement
  • Scheduling proficiency
  • Staff Training and Development
  • Inventory Control
  • Staff Management
  • Processes and procedures
  • Department organization
  • Goal-Oriented
  • Training and mentoring

Timeline

Manager on Duty

Kroger
02.2017 - 06.2021

Paralegal

Jennifer Casey Attorney at Law
12.2009 - 06.2011

Personnel Man Second Class

USN
08.2001 - 09.2009

Associate of Arts - Paralegal Studies

Center For Advanced Legal Studies

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Michelle Potts