Michelle Potts
Stratford,NJ
Summary
Dedicated healthcare professional with a comprehensive understanding of patient needs and a strong background in patient care coordination and healthcare management. Experienced in providing care in diverse settings including hospitals, hospices, correctional facilities, skilled nursing facilities, and homes. Known for fostering collaboration within multidisciplinary teams and adapting to evolving healthcare needs. Excellent communication skills, critical thinking abilities, and proficiency in navigating complex healthcare systems. Committed to delivering meaningful outcomes and making a positive impact on patients' lives.
Overview
16
16
years of professional experience
Work History
Hospice Registered Nurse Case Manager
Ennoble Care
07.2023 - Current
- Offered emotional support to patients and families during end-of-life stages.
- Optimized medication regimens in partnership with physicians for better symptom control.
- Customized nursing plans to meet individual patient needs.
- Executed task prioritization for high-acuity patients with an average census 20 patients.
- Led coordination of discharge plans with multidisciplinary teams.
- Educated family members and caregivers on patient care instructions.
Registered Nurse Care Navigator
Care Dimensions
01.2018 - Current
- Qualified individuals for managed healthcare programs through detailed assessments.
- Provided mentorship to enhance workplace positivity.
Registered Nurse Case Naviagator
Temple University Health System
08.2020 - 07.2023
- Member of Regional Response Team supporting COVID-19 outbreaks in Pennsylvania.
- Consulted on infection control and PPE protocols in response to emergencies.
- Delivered ongoing education and training to employees.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Lowered return visits to hospital by providing comprehensive case management.
- Applied evidence-based practices to enhance clinical efficiency.
- Enhanced patient satisfaction scores by ensuring timely follow-ups.
Critical Care Trauma Charge Nurse
Banner University Medical Center
05.2018 - 07.2020
- Monitored patients at a Level 1 Trauma Center in a Progressive Care Unit closely.
- Swiftly recognized and responded to fluctuations in condition.
- Initiated and titrated drips as required.
- Guided new nursing staff in developing clinical skills and expertise.
- Enhanced departmental quality metrics via trauma care performance initiatives.
- Trained newly hired nurses on care standards.
- Managed nursing care through effective staff assignments and patient monitoring.
- Led daily shift briefs to update staff on patient care assignments.
- Oversaw junior nurse performance.
Crisis Care/On-Call Nurse
Agape Hospice
01.2013 - 01.2018
- Exercised good nursing judgment in addressing symptoms and concerns, re-educating and assessing patient condition to deliver quality patient care.
Director of Nursing
Emeritus at River Oaks
01.2012 - 01.2013
- Engaged in management meetings discussing resident status updates.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Planned and assigned workload to 50-person staff to facilitate patient care for 150 residents including memory care.
Crisis Care Nurse
Tidwell Hospice
01.2010 - 01.2012
Correctional Nurse
Charlotte County Jail
01.2009 - 01.2012
Education
Bachelor of Science -
CHAMBERLAIN COLLEGE OF NURSING
Associate of Science -
EXCELSIOR COLLEGE
Skills
- Conflict Resolution
- Detail Oriented
- Charge Nurse Experience
- Training Staff
- Interdisciplinary collaboration
- EPIC Experience
- Cerner Experience
- Advanced care planning
- Health promotion
- Staff supervision
- Case management
- Chronic disease management
References
AVAILABLE UPON REQUEST
Credentials
RN BSN
Timeline
Hospice Registered Nurse Case Manager
Ennoble Care
07.2023 - Current
Registered Nurse Case Naviagator
Temple University Health System
08.2020 - 07.2023
Critical Care Trauma Charge Nurse
Banner University Medical Center
05.2018 - 07.2020
Registered Nurse Care Navigator
Care Dimensions
01.2018 - Current
Crisis Care/On-Call Nurse
Agape Hospice
01.2013 - 01.2018
Director of Nursing
Emeritus at River Oaks
01.2012 - 01.2013
Crisis Care Nurse
Tidwell Hospice
01.2010 - 01.2012
Correctional Nurse
Charlotte County Jail
01.2009 - 01.2012
Bachelor of Science -
CHAMBERLAIN COLLEGE OF NURSING
Associate of Science -
EXCELSIOR COLLEGE
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