Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Poulos

Huntington,NY

Summary

I am reliable and organized. I work independently and am able to communicate efficiently. 25 years experience in the travel industry dealing with both domestic and international travel. Able to deal with high volume and works well independently or with a team.

Overview

25
25
years of professional experience

Work History

Corporate Travel Coordinator

Arbor Commercial Mortgage
08.2011 - Current
  • Researched and compared travel and hotel accommodations to identify best option for travel need.
  • Provided ongoing support to travelers before, during, and after their trips to ensure a smooth experience.
  • Managed relationships with preferred vendors to secure exclusive discounts and benefits for the company.
  • Streamlined corporate travel processes for improved efficiency and cost savings.
  • Educated employees on corporate travel policies and procedures.
  • Developed customized travel plans for executive-level employees, ensuring seamless business trips.
  • Assisted with meeting and event planning activities.
  • Served as the main point of contact for all corporate travel needs, addressing inquiries promptly and professionally.
  • Coordinated group travel arrangements for conferences, meetings, and events within specified budgets.
  • Supported HR teams in tracking employee vacation time.
  • Reserved airline, car and hotel tickets for employees.
  • Analyzed data from various sources to identify trends in employee travel patterns and preferences.
  • Collaborated with department heads to assess ongoing travel requirements and provide tailored solutions accordingly.
  • Maintained detailed records of all corporate travel expenses for accurate financial reporting and budget forecasting.
  • Maintaining accurate records of paid time off usage.
  • Implemented new tools or software systems that streamlined booking processes and reduced administrative tasks.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.

Executive Assistant to the Vice President

Four Paws Pet Products
01.2011 - 08.2011
  • Optimized use of available resources with thorough budget management for office supplies, travel expenses, and event planning costs.
  • Promoted a healthy work-life balance for the Vice President with diligent calendar management that accounted for personal appointments alongside professional commitments.
  • Reduced meeting preparation time by creating agendas, gathering relevant materials, and setting up conference rooms.
  • Streamlined communication for the Vice President by handling phone calls, emails, and in-person inquiries.
  • Enhanced executive productivity by managing schedules, organizing travel arrangements, and coordinating events.
  • Increased office efficiency by maintaining organized filing systems and updating database records.
  • Safeguarded sensitive company information through strict adherence to confidentiality protocols when handling documents and communications.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Office Assistant

Kartagener Associates, Inc.
09.1999 - 01.2011
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
  • Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained accurate records of bookings on cruise line reservation system and forecasted probable revenue streams.
  • Consulted with central reservations to discuss new rate plans and promotions.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Resolved various issues and discrepancies for customers.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.

Education

No Degree - Social Sciences

SUNY Stony Brook
Stony Brook, NY

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
04-2024

Skills

  • Vendor relationship management
  • Project management experience
  • Tech-savviness
  • Cross-cultural awareness
  • Client relationship building
  • Client relations
  • High volume environments
  • Regulations and compliance
  • Interpersonal communications
  • Multitasking Abilities

Timeline

Corporate Travel Coordinator

Arbor Commercial Mortgage
08.2011 - Current

Executive Assistant to the Vice President

Four Paws Pet Products
01.2011 - 08.2011

Office Assistant

Kartagener Associates, Inc.
09.1999 - 01.2011

No Degree - Social Sciences

SUNY Stony Brook

Bachelor of Arts - Psychology

Southern New Hampshire University

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Michelle Poulos