Summary
Overview
Education
Work History
Skills
Timeline
Hi, I’m

Michelle Powell

42926 Crestlane Drive, Elyria

Summary

Dedicated Medical Assistant with a proven track record at University Hospital Elyria Medical Center, excelling in patient care and clinical documentation. Skilled in phlebotomy and vital sign monitoring, I significantly enhanced patient satisfaction. Known for compassionate service and professionalism, I adeptly maintain confidentiality and foster trust, contributing to improved clinic efficiency and patient outcomes.

I am Highly motivated and committed with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to driven environment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Secretary position. Ready to help team achieve company goals at Jeanette's Sanctuary LLC.

Overview

42
years of professional experience

Education

Ross Medical Education Center
120 Market Dr. Elyria, Ohio 44035

Associate Degree in Nursing from Medical
09-2016

University Overview

Phlebotomy

Secretarial

Nursing

Medication Injection

Work History

University Hospital Elyria Medical Center

Medical Assistant/Multi-Skilled Technician
08.1997 - Current

Job overview

  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.

Dr William Larchian MD (Urologist)

Medical Receptionist
03.2017 - 04.2019

Job overview

  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Obtained payments from patients and scanned identification and insurance cards.

US Army

Radio Operator
10.1982 - 10.1985

Job overview

  • Facilitated clear and effective communication between field operators and command centers during critical missions.
  • Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Maintained accurate documentation of messages transmitted and received.
  • Supported mission success by consistently monitoring multiple channels for any relevant updates or communications from other units or agencies involved in the operation.
  • Contributed to a safe working environment by adhering to safety guidelines when handling potentially hazardous materials related to radio equipment.

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Patient-focused care
  • Clinical documentation
  • Phlebotomy
  • Reliable team player
  • Compassionate
  • CPR
  • Immunization administration
  • Patient assessments
  • Professionalism and ethics
  • Maintaining confidentiality
  • Conflict resolution

Timeline

Medical Receptionist
Dr William Larchian MD (Urologist)
03.2017 - 04.2019
Medical Assistant/Multi-Skilled Technician
University Hospital Elyria Medical Center
08.1997 - Current
Radio Operator
US Army
10.1982 - 10.1985
Ross Medical Education Center
Associate Degree in Nursing from Medical

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Michelle Powell