Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Prates

Tolland

Summary

I am a highly motivated and dependable professional who has over 10 years of experience in conflict resolution and turning challenging situations into positive outcomes. Skilled in identifying customer needs, and proven ability to deliver exceptional service.

Overview

19
19
years of professional experience

Work History

Special Education Paraprofessional

Tolland Public Schools
Tolland
09.2024 - Current
  • Monitored student behavior and provided positive reinforcement strategies.
  • Documented student progress and communicated insights to teaching staff.
  • Provided one-on-one instruction to students who needed extra help with learning tasks.
  • Offered emotional support during times of difficulty or crisis situations involving the student.
  • Assisted with transitioning from one activity to another throughout the day as needed by the student.
  • Supported students with personalized accommodations, extra assistance, and educational assessments.

Call Center Representative

Aarons Furniture Store
East Hartford
09.2021 - 08.2024
  • Provided customer support through phone and email communications.
  • Assisted customers with inquiries regarding products and services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Janitorial Cleaner

PJ Sparkles
West Haven
06.2020 - 08.2021
  • Sweep and mop floors, hallways, lobbies, restrooms, offices and other areas.
  • Check restroom supplies levels; replenish supplies as needed.
  • Maintain all janitorial equipment in a safe working condition.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.

Sales Associate

Carters Oshkosh
Commack
02.2014 - 09.2020
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Placed special orders or called other stores to find desired items.

Receptionist

United Mortgage
Hauppauge
05.2010 - 02.2014
  • Scheduled appointments and maintained the office calendar efficiently.
  • Maintained organized reception area for a welcoming environment.
  • Assisted with administrative tasks, including filing and data entry.
  • Updated daily log book with information about visitors entering the premises.
  • Managed company database and ensured the accuracy of contact information.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.

Sales Associate

Macys Department Store
Commack
09.2006 - 03.2010
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Processed transactions using a point-of-sale system.
  • Received and displayed product shipments on store retail shelves upon delivery.

Education

Associate of Science -

Suffolk County Community College
Selden, NY
06-2009

High School Diploma -

Kings Park High School
Kings Park, NY
06-2005

Skills

  • Communication skills
  • Problem solving
  • Customer support
  • Positive behavior reinforcement
  • Behavior monitoring
  • Emotional support

Timeline

Special Education Paraprofessional

Tolland Public Schools
09.2024 - Current

Call Center Representative

Aarons Furniture Store
09.2021 - 08.2024

Janitorial Cleaner

PJ Sparkles
06.2020 - 08.2021

Sales Associate

Carters Oshkosh
02.2014 - 09.2020

Receptionist

United Mortgage
05.2010 - 02.2014

Sales Associate

Macys Department Store
09.2006 - 03.2010

Associate of Science -

Suffolk County Community College

High School Diploma -

Kings Park High School

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